Operations Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

As a key member of our executive team reporting to the General Manager, you will oversee and optimise Entertainment, Guest Relations, Security and overall Facility Management, ensuring exceptional guest experiences and driving business performance.

• Develop and implement strategic plans to enhance operational efficiency, guest satisfaction, and financial performance, including setting and achieving key performance indicators (KPIs)
• Oversee annual budgets, ensuring adherence to financial targets and optimising resource allocation
• Implement and maintain brand standards across all areas, driving a culture of excellence and continuous improvement
• Analyse operational data and market trends to identify areas for improvement and growth opportunities
• Ensure compliance with all relevant local regulations and industry standards
• Lead and mentor a diverse team of managers and staff, fostering a positive and collaborative work environment
• Act as the primary point of contact for resolving complex guest issues and maintaining high levels of guest satisfaction

• Extensive experience in all-inclusive integrated hotel operations management, with a proven track record in operations and financial management.
• Bachelor's degree in Hospitality Management or a related field; post-graduate degree preferred.
• Exceptional leadership and communication skills, with the ability to motivate teams and build strong stakeholder relationships.
• Analytical mindset with the ability to interpret complex data, make strategic decisions, and implement creative solutions.
• Strong project management skills with experience in coordinating multiple departments and driving results in guest satisfaction, employee engagement, and financial performance.
• Proficiency in hospitality management software and systems, with in-depth knowledge of industry trends and regulatory requirements.
• Cultural sensitivity and flexibility to work in a diverse, international environment, including various schedules as required.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.