Cluster General Manager

We are seeking a dynamic and experienced Cluster General Manager in Makkah, Saudi Arabia. As the Cluster General Manager of Novotel Makkah Thakher City hotel, this pivotal role requires a visionary leader who can drive operational excellence, financial performance, and guest satisfaction across multiple properties.

• Develop and implement strategic plans to maximise revenue, profitability, and market share for all properties within the cluster
• Oversee the day-to-day operations of multiple hotels, ensuring consistent delivery of exceptional guest experiences
• Lead and inspire a diverse team of hotel managers and staff, fostering a culture of excellence and continuous improvement
• Manage financial performance, including budgeting, forecasting, and cost control measures
• Drive sales and marketing initiatives to increase occupancy rates and revenue per available room (RevPAR)
• Ensure compliance with brand standards, local regulations, and company policies across all properties
• Cultivate and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local authorities
• Identify and implement innovative solutions to enhance operational efficiency and guest satisfaction
• Oversee property maintenance, renovations, and capital improvement projects
• Manage crisis situations and develop contingency plans to mitigate risks

• Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred
• Minimum 10 years of experience in hospitality management, with a proven track record of success in cluster or multi-property management roles
• Demonstrated expertise in financial management, including budgeting, forecasting, and P&L responsibility
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent strategic planning and execution capabilities
• Proven ability to drive operational excellence and consistently exceed guest expectations
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels
• In-depth knowledge of the luxury hospitality market and current industry trends
• Experience with revenue management and optimization strategies
• Proficiency in hotel management software and systems
• Familiarity with Middle Eastern culture and business practices
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Willingness to relocate to Makkah, Saudi Arabia