Director of Revenue

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.

The Director of Revenue is responsible for optimizing revenue and profit across the customer segments of transient, group and contract for the hotel. Recommends and maintains pricing, positioning, and management of inventory through systems and Ennismore established policies and procedures. Develops strategies to increase room and overall revenue for the property; focusing on profitability with optimal channel and segment mix. Identifies future opportunities and effectively communicates with Sales, Marketing, & eCommerce. Responsible for developing the annual rooms revenue and Commercial Plan with Sales and Marketing, and achieving the KPI’s established.

DAY TO DAY

• Maintain appropriate yield controls to maximize the Hotel/Resort revenue from all distribution channels.
• Monitor and evaluate market demand trends, ensuring all rates are loaded and inventory maintenance is correct in all systems (IDeaS, TARS, OPERA and other related).
• Ensures accurate preparation and analysis of market segmentation reports, production reports, source contribution analysis, daily pick-up reports, and pace summaries.
• Refine strategies to increase RevPAR Index (RGI) and achieve Budget and Forecast goals for all properties
• Ensure staff are effectively managing all distribution channels (OTA’s, brand.com GDS, IDS, CRO).
• Work with Front Office to optimize upsells and sell out days
• Lead the price positioning, and distribution for all market segments for the hotels with input from VP of Revenue Management.
• Leads the annual budgeting and pricing process.
• Accountable for accurate forecasting to within +/- 4% for hotel.
• Assist in the preparation of required reports in a timely manner
• Provide leadership to the Reservations Team

WHAT YOU WILL BRING

• Degree qualified with either Bachelor’s degree in Hospitality Management, Business Management, or similar discipline preferred.
• Minimum of 5 years of progressive revenue management experience in a full service property, luxury resort, with a proven track record of delivering market-leading results and innovative solutions.
• Must possess superior analytical and interpersonal skills; sound knowledge of the discipline of Revenue Management; in-depth knowledge of reservations and sales and marketing, including the Global Distribution Network; working knowledge of hotel financial statements; and excellent writing/presentation skills.
• Must be proficient in the use of hotel PMS, CRS and RMS systems. TARS (CRS), Opera (PMS), and IDeaS (RMS) experience is an asset.
• Demonstrated ability to understand customer requirements and translating these into revenue solutions.
• Strong organizational skills including quick follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Must be able to effectively communicate with all levels of the organization.

WHY JOIN US

• Work across an iconic luxury hotel in one of Australia’s most exciting lifestyle destinations.
• Be part of a creative, fast-moving team with genuine opportunities to grow.
• Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!
• Access to world class training programs and strategic career development opportunities.
• Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family – all fully-covered by us.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

• Four-year college degree from an accredited institution; Bachelor’s degree in Hospitality Management, Business Management, or similar discipline preferred.  

• Minimum of 5 years of progressive revenue management experience in a full service property, luxury resort, with a proven track record of delivering market-leading results and innovative solutions. 

• Must possess superior analytical and interpersonal skills; sound knowledge of the discipline of Revenue Management; in-depth knowledge of reservations and sales and marketing, including the Global Distribution Network; working knowledge of hotel financial statements; and excellent writing/presentation skills.  

• Must be proficient in the use of hotel PMS, CRS and RMS systems. TARS (CRS), Opera (PMS), and IDeaS (RMS) experience is an asset.  

• Extensive knowledge of forecasting and interpreting/analyzing results to plan and conducting budgetary analysis. 

• Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating team. 

• Demonstrated ability to understand customer requirements and translating these into revenue solutions. 

• Ability to quickly evaluate alternatives and decide on a plan of action. 

• Strong organizational skills including quick follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. 

• Considerable skill in math and algebraic equations. 

• Must be able to effectively communicate with all levels of the organization. 

ADDITIONAL RESPONSIBILITIES  

• Communicate effectively, both verbally and in writing, to provide clear direction. 

• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. 

• Remain calm and alert, especially during emergency situations and/or heavy activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. 

• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. 

• Develop and implement cost saving and profit enhancement measures within your scope of responsibility.