Company Description
Join Novotel Queenstown Lakeside and be part of a dynamic Front Office team delivering exceptional guest experiences around the clock. We’re seeking a motivated Night Auditor to oversee the hotel’s overnight operations and ensure all daily transactions are balanced with precision.
About the Role
Working 10:30 PM to 7:00 AM, you will oversee front office operations, supporting guests, coordinating with all departments, and ensuring brand standards are maintained. You’ll also complete end-of-day financial processes, prepare the hotel for the day ahead, and confidently manage any overnight situations.
As part of this role, you’ll receive a night shift allowance for hours worked between 12:00 AM and 5:00 AM, in line with company policy.
If you’re a proactive problem solver with strong customer service skills, great attention to detail, and enjoy working independently, we’d love to hear from you.
Job Description
Supervise front office operations during the night shift and act as the hotel representative on duty.
Balance and audit all daily transactions from the front office, food & beverage, and other outlets.
Prepare and reconcile financial reports, ensuring accuracy of guest accounts and revenue postings.
Maintain strict security procedures to ensure guest safety, confidentiality, and property integrity.
Provide professional, efficient, and friendly service to all guests, handling any complaints or issues promptly.
Coordinate with Housekeeping, Maintenance, and other departments to meet operational and guest needs.
Ensure compliance with hotel policies, cash-handling, and health & safety procedures.
Support and mentor overnight team members in line with company values and service culture.
Qualifications
Minimum 6 months + experience in a hotel front office or related role will be advantageous.
Knowledge with Opera Cloud and MS Excel; understanding of basic accounting procedures will be advantageous.
Strong attention to detail, analytical and problem-solving skills.
Excellent communication and interpersonal abilities with a focus on guest service.
Ability to work independently and make sound operational decisions overnight.
Understanding of hotel operations, revenue, and reporting processes.
Ability to work weekends, public holidays and rotating roster.
Applicants must hold a valid visa to work in NZ and be able to commit long term to the role.
Wage $30.19 per hour
Additional Information
Why work for Novotel, Queenstown?
Staff meals provided while on shift
Uniforms provided, washed and laundered daily.
Staff Accommodation available
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Full time 30 hours per week.
Place of employment is Novotel Queenstown Lakeside
6 Earl St Queenstown
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
CV & Cover letter please
