Manager Operations

Mövenpick Hotels & Resorts is a globally recognized Swiss hospitality brand known for its upscale hotels and resorts, offering a blend of Swiss excellence, contemporary design, and warm hospitality. Founded in 1948, the brand has expanded to over 100 locations worldwide, catering to both business and leisure travelers. Whether catering to corporate events, family vacations, or romantic getaways, Mövenpick is dedicated to delivering comfort, innovation, and a touch of Swiss hospitality.

• Oversee and provide strategic direction for Food & Beverage, Front Office, Housekeeping, and Security operations, ensuring top-tier guest satisfaction and service excellence.
• Drive brand audits, guest satisfaction, and operational efficiency while identifying market trends and maintaining competitiveness.
• Establish a performance-driven culture aligned with business objectives and stakeholder interests, including guests, employees, owners, and Accor.
• Act as a strategic advisor across departments, contributing to goal-setting and business improvements while managing short- and long-term financial objectives.
• Develop strong relationships with internal and external stakeholders, championing Movenpick and Accor culture and values.
• Stay updated on industry trends and market dynamics, ensuring continuous improvement and innovation in operations.

• Strong leadership and analytical skills with experience in performance management
• Excellent communication and problem-solving abilities
• In-depth knowledge of hospitality industry trends and best practices
• Customer-focused mindset with commitment to exceptional guest experiences
• Proficiency in relevant software and ability to adapt in a dynamic environment
• Fluency in English; additional languages beneficial