Executive Housekeeper

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or

rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Manage the operations of the Housekeeping Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort’s and business objectives. 

To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

The Executive Housekeeper would be accountable for managing the budget, forecast on revenue and expense, capital expenditure, support the preventative maintenance program  and energy conservation. And would be responsible for maintaining all regulatory requirements.

Liaise and work alongside team of Owning Company during the project, handover period and the maintenance of all resorts facilities and utilities to make sure smooth operation of the resort at all time.

General Duties

1. Manages and organizes Housekeeping team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel’s and Company’s objectives.   This is accomplished within the scope of a budget and in conformity with well- defined management norms.
2. Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Housekeeping.
3. Responsible for the operation of the Housekeeping department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipment’s.
4. Monitor Housekeeping personnel in particular Housekeeping Attendant to ensure guests receive prompt, cordial attention and personal recognition at all-time especially for special attention guest and VIP
5. To know and implement system recovery procedures when needed, interpret reports and share the necessary information to relevant department for improvements
6. Monitor and control the in villa amenities, making sure that they are fresh and in high quality
7. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
8. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the room set up, amenities stock, flower arrangements and decoration of the resort on special event
9. Maintain all procedures and adheres to them within the guidelines; in particular with emphasis on hotel safety and security
10. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc

Works with Front Office and Finance in the preparation and monitoring of the Rooms’ and Housekeeping budget and forecast.

Financial Responsibilities

1. To make sure all given targets are achieved and monitor the performance regularly including coming up with the appropriate strategy to ensure all targets are achieved
2. Directly responsible of maintaining the department costs  and  other expenses related as per guidelines defined
3. Directly responsible of all needed equipment's purchases (spare parts, replacement parts, etc.), selection of suppliers in co-operation with purchasing manager
4. Directly responsible of all needed equipment's receiving and the quality of control upon receiving as per purchase orders and proper storage of goods upon receipt in co-operation with the Accounting department and store
5. Responsible for setting all the par stock for Housekeeping department items, monitoring delivery with store and purchasing and avoiding shortage of goods
6. Responsible for the preparation of the yearly budget for the Housekeeping department in co- operation with Financial Controller and Hotel Manager for final approval of General Manager
7. Responsible for keeping up to date concerning new products, energy saving measures and strategies, pricing of equipment and work tools
8. Responsible for setting up training guidelines for all concerned to follow and assist when and where possible

• Diploma or Bachelor Degree in Hospitality  
• Minimum of 5 years relevant experience in Housekeeping
• Villa experience and Luxury experience is a must
• Knowledge of local regulations related to Hotel Operation is a must
• Strong problem solving reasoning motivational, organisational, and training abilities 
• Advance analytical skill