Lobby Lounge Manager

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Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

To lead and oversee the daily operations of the Lobby Lounge, ensuring the highest level of personalized service, product excellence, and brand representation. The role focuses on creating exceptional guest experiences, driving revenue through strategic initiatives.

KEY ROLES & RESPONSIBILITIES

Operational Excellence

• Oversee and coordinate all Lobby Lounge operations to ensure smooth, efficient, and refined service delivery.
• Ensure ambience, presentation, and service consistently reflect the brand’s luxury standards.
• Conduct regular inspections of service areas to ensure hygiene, cleanliness, and setup excellence.
• Implement and monitor SOPs in line with corporate and local F&B standards.

Guest Experience

• Lead by example in providing gracious, attentive, and intuitive service.
• Handle guest feedback promptly, ensuring effective service recovery and reinforcing guest loyalty.
• Maintain and update a database of guest preferences to support personalized experiences and repeat visits.

Team Leadership & Development

• Demonstrate superior product knowledge across all menu items, including afternoon tea, beverages, and seasonal offerings.
• Recruit, train, and develop a high-performing team that embodies the hotel’s service philosophy.
•  Conduct daily briefings, performance evaluations, and ongoing training focused on guest engagement, product knowledge, and upselling.
• Foster creativity and initiative among team members to enhance guest experiences.
• Ensure professional grooming and behavior in line with brand standards.

Financial Performance

• Manage outlet financial performance through cost control, inventory management, and revenue optimization.
• Collaborate with F&B Management and Finance to review budgets, forecasts, and profit margins.
• Monitor sales trends, identify opportunities, and implement strategies to maximize profitability.

Collaboration & Compliance

• Liaise effectively with Kitchen, Engineering, Housekeeping, and Stewarding teams to ensure seamless operations.
• Ensure full compliance with HACCP, Municipality, and hotel sustainability, health, and safety standards.
• Oversee daily opening and closing procedures, cash handling, and reporting accuracy.

PERSONAL ATTRIBUTES

• Strong sense of ownership and attention to detail, reflecting a five-star service culture.
• Exceptional communication and interpersonal skills.
• Sophisticated presentation and grooming reflective of a luxury environment.
• Strong leadership and people management abilities.
• Creative mindset with a passion for hospitality and guest engagement.
• Culturally aware and capable of managing a diverse, multicultural team.
• Excellent problem-solving and decision-making skills.

• Advanced knowledge of luxury service standards (e.g., LQA) preferred.
• Degree or Diploma in Hospitality Management or equivalent.
• Fluent in English; additional languages are an asset.
• Minimum 3–5 years of F&B management experience in a luxury hotel or upscale restaurant environment.
• Proven success in managing high-volume operations with a focus on afternoon tea, lounge, or all-day dining concepts.
• Demonstrated track record in guest satisfaction and team development.