Learning & Development Manager

Victoria Golf Resort & Spa Managed by Accor

Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates.

Responsibilities:

Reporting to the Director of Talent & Culture, your essential duties will include:

• Consistently offer professional, warm, and engaging service
• Participate in the creation, implementation, and facilitation of the hotel's training plan and its budget, aligned with the property's strategic goals and objectives
• Conduct an annual training needs analysis and collaborate with department heads to identify development opportunities for their teams
• Define learning priorities (onboarding, technical skills, soft skills, management, etc.)
• Initiate, coordinate, deliver, and follow up on all training activities within the hotel
• Actively establish relationships and partnerships with industry associations, external training providers, and academic institutions related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Track attendance and post-training evaluations
• Measure the impact of training on operational performance (KPIs, feedback, quality audits, etc.)
• Prepare monthly training reports and annual training reviews
• Select and coordinate external speakers / certified training organizations
• Train and support internal trainers
• Foster a continuous learning culture on the ground
• Maintain an up-to-date training calendar to maximize learning resources and opportunities
• Perform any other duties as assigned

Qualifications:

• A minimum of 2 years of experience in training, facilitation, and/or Talent & Culture
• Fluent in Portuguese
• Very good command in English, verbally & written
• Bachelor’s degree in human resources management or Hotel Management
• Experience in a 4-star or 5-star hotel is an asset.
• Proficiency in Microsoft Windows applications or equivalent software required
• Excellent organizational and communication skills
• Strong leadership, interpersonal, and negotiation skills
• Results- and service-oriented with a strong attention to detail
• Ability to multitask and perform well in high-pressure environments
• Team player and collaborator
• Self-motivated and proactive

Our Fairmont Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support one another and always stand together.

Integrity:
We build trust through mutual respect and authenticity.

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.