Learning & Development Manager

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

As the Learning & Development Manager at Raffles and Fairmont Doha, you will play a pivotal role in shaping and nurturing the talent of our team members. You will be responsible for developing, implementing, and managing comprehensive training programs that enhance employee skills, performance, and career growth. Your expertise will drive the continuous improvement of our learning culture, ensuring alignment with the strategic goals of our prestigious hotels.

Key Responsibilities:

• Training & Development: Design and deliver engaging and effective training programs that address the needs of different departments and levels of employees. This includes onboarding, leadership development, technical skills training, and customer service excellence.

• Needs Assessment: Conduct regular assessments to identify training needs and performance gaps. Collaborate with department heads to tailor training initiatives that meet specific departmental and organizational goals.

• Program Management: Oversee the development and execution of a structured learning calendar. Manage training resources, including internal and external trainers, materials, and budgets.

• Talent Development: Implement strategies for career development and succession planning. Support employees in their personal and professional growth through mentoring and coaching programs.

• Evaluation & Feedback: Establish metrics to evaluate the effectiveness of training programs. Collect and analyze feedback from participants to continuously improve the learning experience.

• Compliance & Standards: Ensure all training programs comply with industry standards, health and safety regulations, and organizational policies. Maintain up-to-date knowledge of training trends and best practices in the hospitality industry.

• Collaboration: Work closely with HR and other departments to integrate training programs with broader HR initiatives. Foster a culture of continuous learning and development across the organization.

• Reporting: Prepare and present regular reports on training activities, outcomes, and ROI to senior management. Track and report on key performance indicators related to training and development.

Qualifications:

• Education: Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field. A relevant certification in Learning & Development (e.g., CPLP, ATD) is preferred.

• Experience: Minimum of 5 years of experience in a Learning & Development role, with at least 2 years in a managerial position. Experience in the hospitality industry is highly desirable.

• Skills: Strong knowledge of adult learning principles and instructional design. Excellent communication, presentation, and interpersonal skills. Proven ability to lead and motivate a team. Proficiency in learning management systems (LMS) and other training tools.

• Attributes: Demonstrated ability to manage multiple projects simultaneously. Creative problem-solving skills and a proactive approach to challenges. A passion for developing people and a deep understanding of the hospitality industry’s demands.