Learning and Development Manager

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• Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
• Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
• Act as an internal consultant to provide expert coaching and direction on  Talent & Culture policy, programs, and employment standards
• Counsel and coach all colleagues on job related issues, career development and performance management.
• Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision and disciplinary action to result in consistent application of policies and procedures. 
• Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.

• Coordinate the annual hourly and salary compensation reviews.
• Manage Talent & Culture projects together with the Talent & Culture Manager as required.

• Champions training and development at all levels for the property.
• Ensures all Pullman Hotels and Resorts/ AccorHotel’s standards are implemented and adhered to
• Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
• Ensures each new Heartists attends the mandatory induction program.
• Facilitates Heartist Campaign 1-4 and 5-8 during as per required timeframes.
• Maintains up to date Job Descriptions for each position in the hotel.
• Maintains up to date Individual Training Plans for each position in the hotel.
• Oversees Hotel Training committee and Departmental Trainers.
• Oversees the Employment Equity committee as appointed Management representative and oversees the completion of the annual Equity Reports with the assistance of the T&C Manager, in consultation with the  EE committee.
• Ensures all new hires receive an up to date job description, initial training outline, and professional development interview from their leader.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Coaches Heartists at all levels regarding training and educational opportunities.
• Assists in the implementation of new corporate initiated programs as directed.
• Responsible for Hotel Educational Assistance Policy administration, communication and produces usage reports accordingly.
• Promotes AccorHotel’s learning capabilities.
• Attends hotel shift briefings and takes part in the hotel Duty Manager Program.
• Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
• Champions the Charity Committee and all Corporate Social Investment Projects.
• Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
• Creates and implements new Talent & Culture programs as needed.
• Coordinates and Updates the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel.
• Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
• Supports the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

Grade 12

A Diploma in Human Resources Development will be an advantage