Learning & Development Manager

Within the Orient Express brand at Accor, the L&D Manager will be responsible and accountable for shaping and developing the Learning & Developement strategy for all Orient Express properties.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

About Accor

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive, and free, whether we are welcoming guests, connecting with our peers, or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose, and explore the endless opportunities in store.

About Orient Express:

Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. 

Orient Express embodies the refined nomadic spirit of travel, inviting each traveler to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice. 

Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.

Job Description

Accor & Orient Express are currently seeking an experienced Learning & Development (L&D) Manager to lead and champion the Orient Express teams in Operations (Hotels, Trains, Ship). Reporting directly to the T&C Director, you will play a pivotal role in shaping and developing all aspects of Learning & Development strategy.

Join our growing and dynamic environment, where you will have the opportunity to shape the future of Learning and Development across the Orient Express brand, focusing on strategic initiatives on all facets of Learning and Development.

Main missions

CONTENT CREATION:  

• Develop L&D programs and create learning materials. 
• Foster a culture of continuous learning through implementation of coaching sessions and mentorship programs using new training methods. (E-learning, courses, gamification programming…)
• Create a tailored / uniform on-boarding & induction experience.
• Develop and execute a comprehensive learning and development strategy aligned with Accor culture & Orient Express standards.
• Design, implement, and evaluate training programs for all levels of properties employees.
• Oversee the delivery of training sessions, utilizing a variety of methods and technologies to engage learners and maximize learning outcomes.

BUDGET:

• Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of all properties.

ALIGMENT & MEASUREMENT:

• Ensure compliance to Orient Express & Accor Talent & Culture guidelines.
• Collaborate with department to localize content and materials for training programs, ensuring relevance, effectiveness, and alignment with Orient Express standards.
• Maintain accurate and up to date records of all training activities.
• Ensure compliance to all relevant Health, Safety and Environment management mandatory trainings.
• Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.

PEOPLE MANAGEMENT:

• Identify training needs through ongoing assessments, feedback mechanisms, performance evaluations, and guest feedback.
• Analyze learning needs of all properties.
• Drive Talent Management activities.
• Lead the properties L&D professionals to drive daily training activities.
• Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other Talent Management topics.

• Human Resources, Education, Business Administration degree / Learning, Development, Training qualifications.
• Previous experience in hotel industry in a luxury environment is mandatory for this role.
• Minimum of 8 years of progressive HR/Training experience. 
• Strong experience working in international environments.
• In-depth understanding of traditional and modern training methods (including content creation, workshops, simulations, e-learning and coaching). Experience with Articulate 360 is a plus. 
• Experience organizing training activities in a corporate environment for the hospitality and/or food & beverage sector.

• Ability to facilitate training for different leadership levels for the hospitality industry.
• Ability to build and implement strategies as well as to manage projects in a complex environment.
• Demonstrated expertise in developing and implementing L&D strategies, policies, and programs.
• Human oriented.
• Strategic thinking.
• Excellent interpersonal skills.
• Good written communication skills.
• Proactive and decisive.
• Strong ability to work independently.
• Effective leader with ability to inspire and communicate at all levels.
• Organizational & planning skills.
• Fluent in English. Italian will be an extra. 
• Proficiency in Learning Management Systems (LMS).