Learning & Development Manager

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Learning & Development Manager

Playing a key role on the Talent and Culture Team, the Learning and Development Manager will ensure and maintain a stable foundation for the succession of colleagues to meet their personal goals, and the future of the business, fostering an ongoing culture of development amongst colleagues and leaders alike.

Salary Range: $65,000 - $70,000 per annum

Job Duties Include:

• Responsible for the coordination and execution of operational training for the hotel, creating and maintaining a monthly training calendar and training checklists
• Provide ongoing coaching, feedback and guidance to leaders to ensure consistent and quality on the job training is taking place
• Be active in monitoring the operations, guest and external audit feedback, and ensure operational presence to observe, identify training needs, validate training and program implementation effectiveness
• Facilitate new hire on-boarding, Train the Trainer and other corporate training programs
• Actively monitor onboarding experience, facilitate ongoing check in with new hires, providing feedback to trainers and leaders for effective communication and retention
• Coach and counsel all colleagues on job related issues, career development and performance management, providing performance management support and guidance to leaders
• Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, employee relations, legislation, employment standards and human rights

• Previous operational hospitality experience, minimum 2 years is required.
• Previous leadership experience is an asset
• Ability to be independent with the ability to influence all levels of the organization; and drive key initiatives while working cohesively as part of a larger team
• Exceptionally organized, disciplined, proactive and innovative
• Proven experience with creating and executing full-cycle processes

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cwr.careers@fairmont.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)