- Full-Time
- Permanent
- DELANO
- Talent & Culture
__jobinformationwidget.freetext.LocationText__
DELANO DELANO MIAMI BEACH, Miami Beach, United States
__jobinformationwidget.freetext.ExternalReference__
REF68941S
Learning & Development Manager
Region
Luxury & Lifestyle
We are looking for a Learning & Development Manager to join the re-opening of the famed Delano Miami Beach.
Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.
JOB OVERVIEW:
Under the general guidance of the Director of People & Culture, the L&D Manager is responsible for designing, developing, and facilitating property training, and all learning and development programs that elevate team performance, align with our brand standards, and support team member growth and retention. You will play a key role in fostering a culture of excellence, creativity, and service.
YOUR KEY RESPONSIBILITIES:
Design and executive the hotel’s annual learning and development strategy in alignment with the brand’s values and service standards.
Conduct training needs assessments and develop learning roadmaps by department and role
Lead engaging onboarding programs that embody Delano’s culture, vision, and guest experience philosophy.
Facilitate in-person and virtual training sessions on topics such as luxury service, leadership development, compliance, and brand standards.
Work alongside Director of People & Culture to create career path programs and individual development plans to nurture high potential talent and support internal promotions.
Support departmental trainers and leaders in delivering consistent on the job training and coaching.
Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and ROI analysis.
Partner with People & Culture and leadership teams to address performance gaps and training needs.
Be a brand ambassador who reinforces the hotel’s culture through storytelling, recognition programs, and team member initiatives.
Promote a positive and inclusive learning environment that encourages continuous improvement and innovation.
Any other reasonable duties as assigned by the supervisor or manager
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service
ADDITIONAL RESPONSIBILITIES:
Communicate effectively, both verbally and in writing, to provide clear directions to the team.
Remain calm and alert, especially during emergency situations.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SPECIFIC JOB KNOWLEDGE & SKILLS:
College Degree in Business, Hospitality, or Related field preferred.
At least three (3) years of experience in training or learning and development, ideally in an upscale or lifestyle brand hotel
Proven ability to design and facilitate effective training programs.
Strong presentation, communication, and interpersonal skills.
Passion for hospitality, luxury service, and people development. Possess a gracious, friendly, and fun demeanor
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values with a sense of strong integrity and professionalism
Ability to spend extended lengths of time viewing a computer screen
Ability to multitask, work in a fast-paced environment and have a high level attention to detail and meet tight deadlines
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Ability to work early mornings, afternoons, evenings, weekends and holidays as needed
Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ORIENT EXPRESS LA DOLCE VITA ORIENT EXPRESS, Rome, Italy
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ORIENT EXPRESS
Job type
Permanent
Locations
Rome
Job Category
Talent & Culture
Description
We are looking for a HR Manager to lead the Talent & Culture function and shape a best-in-class employee experience for our onboard crew and operational teams. Reporting to the General Manager, the HR
Reference
d5f72a54-42e9-4fd0-b29f-178356d44eba
Expiry Date
01/01/0001
Salary
Location
SLS Baha Mar, Nassau, Bahamas
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Nassau
Job Category
Talent & Culture
Description
Under the general guidance of Director of People & Culture, assist in ensuring a variety of Human Resources functions. He/she is also responsible for filling all hourly positions in a timely manner, a
Reference
7e4a76a1-ff3e-4cfe-b116-800d32115010
Expiry Date
01/01/0001
Salary
Location
Pullman Brussels Centre Midi, Brussels, Belgium
Experience Level
Student
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Internship
Locations
Brussels
Job Category
Talent & Culture
Description
Vos missions- Gérer les annonces sur SmartRecruiters, Talentview, BHA…- Inviter et répondre aux candidats- Assister aux dossiers du personnel (assurances, contrats...)-
Reference
2be130a9-9f57-43f1-87ba-8a3198c7ade8
Expiry Date
01/01/0001
Salary
Location
Victoria Golf Resort and Spa Managed by Accor, Vilamoura, Portugal
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Portugal
Job Category
Talent & Culture
Description
Responsibilities:Reporting to the Director of Talent & Culture, your essential duties will include:Consistently offer professional, warm, and engaging serviceParticipate in the creation, implementatio
Reference
6964584c-51e5-4252-afb0-cd098c334e59
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Montparnasse, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Paris
Job Category
Talent & Culture
Description
MISSION :Le Chargé de mission ADM/PAIE H/F participe à l’ensemble des projets et missions du département Talent & Culture et plus particulièrement les missions paie & administration du personnel.Il/El
Reference
8eaf35a8-3791-4fc8-8027-31ceb5690366
Expiry Date
01/01/0001
Salary
Location
ibis Thane, Thane, India
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Thane
Job Category
Talent & Culture
Description
Develop and execute the annual Talent & Culture (T&C) Department Business Plan, aligning it with overall organizational goalsLead recruitment efforts to meet talent needs, ensuring compliance with com
Reference
504ee89f-140b-4a56-86d0-13f729310cd7
Expiry Date
01/01/0001
Salary
Location
Fairmont Mumbai, Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mumbai
Job Category
Talent & Culture
Description
Job Purpose This position is responsible for managing the learning process within the hotel. The Training & Development Manager ensures that all learning and development activities are completely alig
Reference
b0d29281-ed7e-4f4d-9a16-fd27e2369cbf
Expiry Date
01/01/0001
Salary
Location
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Baghdad
Job Category
Talent & Culture
Description
We are seeking an enthusiastic and detail-oriented Talent & Culture Executive to join our dynamic team in Baghdad, Iraq. As a key member of our Human Resources department, you will play a crucial role
Reference
5aecb094-ecc0-4012-b67a-4889ea3c3651
Expiry Date
01/01/0001
Salary
Location
Raffles Doha, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Doha
Job Category
Talent & Culture
Description
Job PurposeThe Talent & Culture Coordinator supports the smooth and efficient functioning of the Talent & Culture department through effective coordination of administrative tasks, colleague services,
Reference
d8fe3691-8ea4-4c2e-83cf-9cd65021c713
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hamilton
Job Category
Talent & Culture
Description
Summary of Responsibilities:Reporting to the Director, Talent & Culture, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, en
Reference
117fa803-9470-4845-baee-773148a6bd42
Expiry Date
01/01/0001