- Full-Time
- Permanent
- Talent & Culture
- Accor
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai Jumeirah Beach, Dubai, AE
__jobinformationwidget.freetext.ExternalReference__
REF23781D
Learning & Development Executive
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis
- Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
- Develop and drive the L&D strategy in line with the hotel / Accor vision
- Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business
- Evaluating training programs to ensure effectiveness and implementing action plans
- Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these
- Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel
- Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
- Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
- Facilitating all Accor / Sofitel Standard Training Courses
- Develop, update, organization and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.
- Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming
- Prepare the Personal Development Plan for High Potentials
- Provide ongoing development, guidance and coaching to the departmental trainers, engaging them in their roles
- Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules
- Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.
- Participate actively in local career fairs.
- To be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.
- Actively assist and participate in all T&C work & social activities.
- Comply with local legislation as required for example Lifeguard, Health & Safety etc.
- Attend training and meetings as and when required.
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
- Identify internal and external training resources and optimizes the budget
- Understands the impact of the key components of a successful hotel: ambassadors, customers, owners and profit
- Any other duties as assigned by the Director of Talent & Culture or the General Manager
- Maintain an effective filing system for proper maintenance of all training documentation, records and materials.
- Maintain an up-to-date computerized Training Record system.
- Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.
- Identify candidates both internally and externally for Corporate/Management Training Programs.
- Monitor progress of Cross Training / Trainees and Management Trainees during their placements.
- Hold regular meetings with Cross Training / Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.
- Ensure timely submission of Evaluation of these Trainees.
- Ensure that all employees provide a courteous and professional service at all times.
- Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.
- Assist the Director of Talent & Culture on a day to day basis.
- Bachelor’s Degree in relevant discipline
- At least 3 years’ experience in L&D function
- Excellent communication, interpersonal, and presentation skills
- Demonstrate good facilitation skills and ability to engage staff
- Enthusiastic and leading by example
- Thrives in a collaborative and diverse environment
- Supportive team player
- Strong Self-initiative and well organized
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Meet Claudia, the human resources director
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Hamburg Central Station (Neueröffnung), Hamburg, DE
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hamburg
Job Category
Engineering & Maintenance
Description
Als Haustechniker*in bist Du Botschafter der Marke Novotel und des Hotel, indem Du die Technik und Sicherheit unseres Hotels mitverantwortest. Mit Deiner technischen Erfahrung und Deiner Leidenschaft
Reference
a617d86e-3207-4773-84ce-82323bbfc447
Expiry Date
01/01/0001
Salary
Location
Novotel Perth Langley, Perth, AU
Experience Level
Entry Level
Job Schedule
Casual
Brands
Accor
Job type
Temporary
Locations
Perth
Job Category
Rooms
Description
We are currently seeking a highly motivated professional to join our team our Front office Team as a Guest Service Agent in a Casual basis.Your responsibilities will include:Deliver service excellence
Reference
c5747850-4272-4ca9-94b5-c13368e9b691
Expiry Date
01/01/0001
Salary
Location
Novotel Hamburg Central Station (Neueröffnung), Hamburg, DE
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hamburg
Job Category
Culinary
Description
Als Frühstückskoch (m/w/d) bist Du Botschafter der Marke Novotel und des Hotels, indem Du für unsere Gäste besondere Speisen kreierst. Mit Deiner Erfahrung und Deiner Leidenschaft für die Gastronomie
Reference
12100523-13aa-49f8-a514-b8eda9353606
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Hyderabad, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Hyderabad
Job Category
Sales & Marketing
Description
•Identify, analyze & report business trends in the market with appropriate recommendations for new opportunities.•Develop strategies & grow Corporate Leisure and Meetings & Events revenue.•Analyzes in
Reference
9612a4d5-c6d5-48c2-848e-2426c43908ac
Expiry Date
01/01/0001
Salary
Location
Novotel Bengaluru Outer Ring Road, Bengaluru, IN
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Bengaluru
Job Category
Sales & Marketing
Description
Achieve daily targeted number of sales calls with effectiveness Develop business leads for the Hotel on a weekly basis Prepare monthly list of accounts to penetrate for the following month Plan a mini
Reference
18d9f6ae-92e6-4bd5-a955-1eacf4e81496
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, US
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Food & Beverage
Description
Hale Kai features made-to-order local favorites served from our island-style thatched-roof huts. Our lively Oceanside restaurant and beach bar invites guests to kick off their flip-flops and share cas
Reference
83e8950c-1819-4925-982e-0eda4e945e5a
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, US
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Food & Beverage
Description
Hale Kai features made-to-order local favorites served from our island-style thatched-roof huts. Our lively oceanside restaurant and beach bar invites guests to kick off their flip-flops and share cas
Reference
ad6eaa90-1816-4511-bd94-382db9a46495
Expiry Date
01/01/0001
Salary
Location
Mondrian Singapore Duxton, Singapore, SG
Experience Level
Director
Job Schedule
Full-Time
Brands
Mondrian
Job type
Permanent
Locations
Singapore
Job Category
Finance
Description
The Director of Finance is responsible for providing financial leadership in the financial area of the Hotel by supplying management with guidance and training. He/she is also responsible for focusing
Reference
9040e6ac-72a6-4466-ac72-95ec1de695f2
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, CA
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Food & Beverage
Description
Server Assistant - Part Time, Seasonal (to September 30th) You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal atte
Reference
41da4ef8-770e-41b1-96ba-dc8b22a84dbf
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, CA
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Culinary
Description
Cook I - Full Time, Seasonal (ending Oct. 31st)Every memorable dining experience at the Fairmont Waterfront begins behind the scenes with our Culinary team’s commitment to exceptional cuisine. As Cook
Reference
0c4befe6-c4ce-4318-aafd-89c8f7edad0d
Expiry Date
01/01/0001