Talent & Culture Manager

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We place people at the heart of everything we do.

Sofitel, the Upscale International Hotel Brand for Accor Hotels, offers Qantas Lounge guests a new approach for cosmopolitan business and leisure travellers. It is a luxury state of mind that drives our teams to deliver exceptional experiences for our guests. It's there in a way that we remember a regular guest's favourite drink, or meal, or preferred newspaper. It's in the personal attention we might offer a first-time visitor to our lounge to help them feel at home. It's in the care and pride we take in serving beautiful, fresh food that's a pleasure to eat. It's there in the playful banter between our barista and a regular guest. It's there in every warm smile, helping hand and fond farewell.

Qantas Premium Lounge Heathrow is located in Heathrow Airport Terminal 3, and offers a new standard of luxury for our guests travelling through London. The lounge reflects the heart of London, a vibrant and exciting space that celebrates the heritage scene.

We are seeking a dynamic and proactive Talent & Culture Manager to join our team. In this pivotal role, you will be responsible for shaping and implementing our organization's talent management strategies and fostering a positive, inclusive company culture that drives employee engagement and business success.

• Full function Human Resource Management in a stand alone role, with approximately 60 employees. 
• Lead and innovate our company culture initiatives, promoting a positive and inclusive work environment
• Implement performance management processes, including goal setting, feedback mechanisms, and performance reviews
• Oversee the full employee lifecycle, from onboarding to offboarding, ensuring a seamless and positive experience
• Collaborate with leadership to identify and address organizational development needs and implement solutions
• Manage employee relations, addressing concerns and conflicts professionally and efficiently
• Develop and deliver training programs to enhance employee skills and promote career growth
• Report HR metrics and provide data-driven insights to inform decision-making
• Ensure compliance with labor laws and regulations, staying current with changes in employment legislation

This part-time opportunity may be a great opportunity for an experienced Talent & Culture Manager looking for work-life balance and flexibility, or a driven Talent & Culture Advisor looking for their next step. 

• CIPD qualified
• Full working rights in UK
• Proven experience in recruitment, employee relations, training and development, and conflict resolution strategies, preferably in the hospitality industry
• Excellent interpersonal, communication, and decision-making skills
• Strong knowledge of UK employment laws and regulations, with the ability to ensure compliance
• Experience in developing and implementing culture initiatives that drive employee engagement and satisfaction
• Strong understanding of diversity, equity, and inclusion practices and their application in the workplace
• Proficiency with HR technology and HRIS systems
• Analytical mindset with the ability to use data to inform HR strategies and decisions
• Excellent organizational skills with the ability to prioritize

Our team enjoy the best of both worlds - with staff rates on Qantas and Jetstar flights and also in Accor hotels across the globe.

We also offer:

• Salary range £30,000 - £40,000 per annum (pro-rata)
• Car-parking, meals and coffee
• A supportive and experienced team who share your passion for hospitality excellence
• Great development opportunity
• Exposure to two iconic brands - Accor and Qantas
• Partnership discounts including Europcar, Samsung, Sealy and more