Learning and Development Executive

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Collaborate with department heads and L&D managers to identify training needs based on organizational goals and employee performance evaluations.
• Conduct surveys, interviews, and assessments to gather data on skills gaps and learning preferences.
• Create engaging and interactive learning content using a variety of media and instructional techniques.
• Facilitate training sessions, workshops, and seminars.
• Monitor and evaluate training effectiveness through participant feedback, assessments, and performance metrics.
• Stay updated on e-learning trends and tools to enhance training delivery and accessibility.
• Work collaboratively with internal stakeholders, subject matter experts, and external training providers to deliver comprehensive learning solutions.
• Communicate regularly with management to provide updates on training activities, outcomes, and recommendations for improvement.
• Maintain database and records of history, attendance, and training reports.

• Bachelor’s degree in Hospitality, Human Resources, Education, Organizational Development, or a related field.
• Proven experience in learning and development, training coordination, or related roles.
• Strong understanding of instructional design principles and adult learning theories.
• Proficiency in learning management systems (LMS) and e-learning authoring tools.
• Excellent communication, presentation, and facilitation skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.