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  1. Full-Time
  2. Permanent
  4. Rooms


Gem Forest Hotel Nairobi - MGallery Collection (Opening Soon), Nairobi, Kenya



Laundry Supervisor


Luxury & Lifestyle

Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

  • Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
  • Ensure guest laundry, dry cleaning and pressing is completed according to set standards
  • Ensure all guest requests are promptly and professionally met
  • Records guest and staff laundry lists accurately
  • Fully complies with Opera system requirements, by posting bills accurately and on time
  • Ensure that guest supplies are in stock
  • Assists Manager in the processing of all departmental paperwork
  • Assist Manager in taking proper inventories and quality checks
  • Proper fillings of all laundry reports
  • Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition
  • Ensure staff are using laundry equipment properly and keeping them in good condition
  • Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
  • Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
  • Keep a strict control of items sent for laundering by staff members
  • Complies with hotel’s health, safety and hygiene policy
  • Adheres to personal grooming and hygiene standards


  • Minimum 3 years of similar experience
  • Should have computer knowledge
  • Good command of English language

Additional Information

Should be eligible to live and work in Kenya.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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