IT Administrator

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The IT Administrator maintains the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel datacentre and IT racks.
• Liaise with vendors on hardware maintenance and support.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Process IT system access for onboarding/offboarding of employees.
• Maintain IT asset and software license inventory.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

Candidate Profile

Knowledge and Experience

• Minimum Diploma in Information Technology, with at least 1 year of relevant IT experience, preferably in the hotel industry.

• Experience with Hospitality applications such as Opera PMS and/or Micros POS an advantage.
• Experience with the configuration of Cisco / Aruba network hardware an advantage.
• Familiar with Active Directory
• Able to work shifts/weekends as required.

Competencies

• Organized, analytical, resourceful, meticulous and confident.
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills.
• Proactive, being engaged and possess a positive learning attitude.
• Analytical in technical problem-solving.
• Ability and willing to learn and support new and diverse hardware, software etc.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.