Human Resources Assistant, The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Talent & Culture Assistant  

Department: Talent & Culture  

Inspired and Supported by: Talent & Culture Manager 

Your purpose will be: 

The T&C Assistant will play a critical role in the daily operation of our successful Talent & Culture Department. They will proactively support the T&C department on ensuring the ongoing level of detail required to maintain all T&C administration, support positive colleague relations and promote our company values and culture; whilst assisting the Director of T&C where required and offering support to the rest of the T&C Team where necessary. 

You will be accountable for: 

• Providing a warm reception to all internal/external guests. Answering a wide variety of enquiries from current and prospective colleagues, both in person, over the telephone and via e-mail 

• Managing all office administration responsibilities as well as walk in queries, including incoming and outgoing mail and filing 

• Ensuring all T&C information and colleague files (electronic and paper systems) are compliant, accurate and up to date, and easily accessible.  

• Conducting quarterly audit of all colleague files for key information along with Code of Ethics, GDPR and Working Time Regulations audits; quarterly report on colleague immigration status 

• Assisting with ensuring all Employee Action Forms are completed and submitted in a timely manner including follow up if needed 

• Supporting T&C Director and T&C team with administration, ad hoc queries and projects  

• Managing interview tracker and liaise with HODs and Hotel Manager’s PA for organizing face to face interviews 

• Attending monthly payroll meeting with Payroll Supervisor 

• Being responsible for all new starters documentation including uploading information onto T&C Manager, ensuring paperwork reaches payroll in a timely and efficient manner. New Starters Responsibilities: 

• Sending employment offers 

• Preparing job contracts and amendment letters 

• Ensure all on boarding documents have been issued 

• Send reference check through Hireright system and collect results 

• Collect dietary requirements and medical questionnaires of new starters  

• Provide orientation information  

• Run benefit part during induction 

• Assist with all new hire travel/accommodation recommendations 

• Organize uniform fitting appointment for new starters before the starting date 

• Managing the Savoy Talent & Culture Common Inbox 

• As the T&C Representative for Health & Safety, responsible for all H&S requirements of the department and attendance of the monthly H&S Meetings 

• Assisting Assistant Recruitment Manager with the coordination of work experience/internships  

• Promoting positive colleague relations trough an environment that encourages open communication, trust & mutual respect 

• Carrying out any other administrative support duties and responsibilities as assigned 

• Demonstrating Accor Values and communicates the Vision and Values at all time. 

• Fully supporting and being knowledgeable regarding all relevant Accor Human Resource Policies & Procedures. 

What you will need to do in this role? 

• Strong communication skills, both written & verbal. 

• Kind and empathetic attitude toward colleagues, role modelling The Savoy brand and being a frontline ambassador for T&C 

• Confident and articulate able to build positive relationships at all levels 

• Strong administration and organization skills with a proven ability to juggle many tasks simultaneously in a busy work environment and met deadlines. 

• Great attention to detail, and focus on quality of work produced. 

• A team player, possessing a high degree of professionalism, knowledge of Talent & Culture processes, business acumen, energy and determination. 

• Attention to detail and the ability to set and meet deadlines with quality results. 

• Advanced computer skills in Word, Excel, PowerPoint, Publisher and T&CIS. 

• An extremely positive energy that is contagious and a drive to grow and develop within Talent & Culture. 

• Ability to demonstrate tact and diplomacy in an environment of confidentiality with the right balance of common sense, empathy, and business acumen. 

• Must be able to remain focused and calm in a busy office environment  

Desirable: 

• Knowledge of CoreHr System. 

• 1-2 years’ experience in the Hospitality Industry. 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme