Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
The Housekeeping Manager is responsible for leading the Housekeeping Department and ensuring the highest standards of cleanliness, hygiene, presentation, and guest comfort across all guest rooms, public areas, heartist facilities, and back-of-house areas. The role is responsible for creating memorable guest experiences while maintaining compliance with Mantis and Accor brand standards, health and safety regulations, and operational budgets.
As a pre-opening leader, the Housekeeping Manager plays a key role in establishing departmental systems, recruiting and developing the team, implementing SOPs, and preparing the resort for a successful opening.
Key Responsibilities
Pre-Opening
- Develop and implement Housekeeping Standard Operating Procedures (SOPs).
- Recruit, onboard, train, and develop the Housekeeping team.
- Establish room cleaning standards in accordance with Accor and Mantis brand requirements.
- Participate in snagging, mock-up room inspections, and handover processes.
- Assist in OS&E and FF&E planning, receiving, inventory, and setup.
- Prepare operating budgets, manpower plans, duty rosters, and departmental schedules.
- Support opening readiness activities and trial operations.
Operations
- Lead the daily Housekeeping operation to achieve exceptional cleanliness and presentation standards.
- Ensure guest rooms, villas, public areas, offices, and heartist facilities are maintained to luxury standards.
- Conduct regular inspections and implement corrective actions where required.
- Ensure all guestrooms are released on time to support Front Office operations.
- Coordinate closely with Front Office, Engineering, Security, Laundry, and Food & Beverage.
- Respond promptly and professionally to guest requests and service recovery situations.
- Monitor linen, uniforms, guest supplies, amenities, and cleaning chemicals.
- Ensure all equipment is properly maintained and safely operated.
Leadership
- Lead, coach, mentor, and motivate the Housekeeping team.
- Conduct departmental briefings and regular performance discussions.
- Identify training needs and support continuous learning.
- Foster a culture of teamwork, accountability, and guest-centric service.
- Promote the Accor Heartist culture and company values.
Quality & Brand Standards
- Maintain compliance with Accor and Mantis brand standards.
- Conduct regular room quality inspections and cleanliness audits.
- Ensure guest satisfaction scores and online reputation targets are achieved.
- Implement continuous improvement initiatives.
Financial Management
- Prepare and manage the departmental budget.
- Control labour costs, productivity, and departmental expenses.
- Monitor inventory levels and minimise waste.
- Ensure purchasing follows company procedures.
Health, Safety & Compliance
- Ensure compliance with Saudi labour regulations and health and safety requirements.
- Maintain proper chemical handling procedures and MSDS compliance.
- Ensure housekeeping storerooms remain organised and secure.
- Participate in emergency response and crisis management procedures.
Qualifications
- Diploma or Bachelor's Degree in Hospitality Management or related field.
- Minimum 2 years' experience in Housekeeping leadership within luxury hotels or resorts.
- Previous pre-opening experience is highly preferred.
- Strong knowledge of luxury housekeeping operations, Saudi labor law and quality standards.
- Excellent leadership and coaching skills.
- Strong English communication skills; Arabic is an advantage.
- Proficient in Microsoft Office and hotel PMS systems (Opera Cloud preferred).
- Excellent organisational and planning abilities.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
