Company Description
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
Raffles Butler holds full responsibility for managing and coordinating all guest-related activities and requests to ensure the highest level of satisfaction. As an integral part of the Front Office operation, the role ensures that service and product quality standards are consistently upheld. Raffles Butler provides personalized, anticipatory, and seamless experiences for VIP, suite, and high-profile guests, delivering exceptional service with refined etiquette, discretion, and an unwavering commitment to luxury hospitality.
Primary Responsibilities
General Duties
- Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
- Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
- Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
- Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
- Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
- To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
- Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
- Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
- Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
- Keep all information updated by being aware of everything that is happening in the resort in all sections.
- Assist with training of other departments whenever it is necessary.
- To perform any other duty as directed by superior
General Responsibilities
- Maintain high score on guest satisfaction at all time.
- Responsible for the elaboration and implementation of standards related to SOP and LQA.
- Schedule and regularly conducts routine inspections of areas under his control.
- Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
- Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
- Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.
Qualifications
Knowledge and Experience
- Minimum Diploma in Hospitality
- Minimum of one year relevant experience in Front Office
- Butler knowledge and knowledge of local regulations related to Hotel Operation is a must
- Butler certification from an accredited institution is essential.
- Experience in luxury environment will be a plus
- Proficient in spoken and written English; additional languages are a plus (e.g., Mandarin, Korean)
Competencies
- In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
- Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
