Hotel Manager

Raffles and Fairmont Makati offer a refined blend of heritage, luxury and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, this tri-property hotel and residential complex creates an atmosphere of sophistication and comfort, making it a premier destination for business, leisure travelers and discerning residents alike.

Together, they feature 549 exquisitely designed accommodations, including 32 exclusive suites at Raffles Suites Makati, 237 apartments at Raffles Residences and 280 elegantly appointed rooms and suites at Fairmont Makati. The complex features modern business facilities, exceptional dining outlets and bars and luxurious spa and wellness spaces.

At Raffles Suites, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature and culture and an ambiance of timeless refinement. Raffles Residences offers an exceptional blend of luxury living and hotel-style convenience. While a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury and modern indulgence in a world-class setting.

As a Hotel Manager of Raffles Suites, Raffles Residences and Fairmont Makati, you will lead the strategic direction and operational execution across the tri-property complex, ensuring alignment with brand standards and the vision of the brands’ leadership. You will assist in driving the senior leadership collaboration, financial performance, service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement, you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing, especially in digital channels, ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners, consistently delivering expectations and long-term value.

Specific Duties and Responsibilities:

• Champions the company’s strategic vision by steering key initiatives aligned with the mission, values and directives from the Cluster General Manager, ensuring seamless execution across all levels.

• Leads high-level executive discussions, providing insight and direction on financial performance, operational challenges and strategic opportunities.
   
• Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations.

• Oversees building maintenance and infrastructure by ensuring its safe, efficient and compliant operation while leading security and fire life safety programs to protect people, property and assets.  

• Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management, leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm.
   
• Oversees financial planning and analysis, collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports.
   
• Leads talent development and performance management, addressing departmental challenges while fostering a culture of coaching, accountability and continuous improvement.
   
• Balances strategic decision-making with a focus on guest satisfaction, employee engagement and sustainable profitability, ensuring the company remains competitive in the market.
   
• Implements proactive guest experience strategies, resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty.
   
• Maintains a strong, transparent relationship with Hotel Owners, ensuring alignment on goals and consistently delivering expectations.

• Experience in a senior management capacity in-charge of luxury hotel operations with multiple F&B outlets, including large conference/event facilities.
• Luxury Residential experience is preferred.
• Strong organization and leadership skills.
• Excellent interpersonal and communication skills.
• Effective management style, hands-on and approachable.
• Bottom-line oriented with emphasis on quality guest-service and team-building
• Understand and adaptive to market trends and needs of a challenging and exciting environment.
• Ability to implement innovation is required.

What is in it for you:

• Employee benefit card offering highly discounted rates in Accor Hotels worldwide.
• Food and Beverage dining privilege
• Attractive bonus and pension scheme
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.
• Opportunity to grow within your property and across the world!