Operations Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Operations Manager

The Novotel Wolverhampton WV1 3JN

Fairview Hotels are seeking a full time Operations Manager to be part of the existing diverse team based at the 132 bedroom Novotel Wolverhampton, part of Fairview Hotels portfolio.

This is a highly visible role and as the daily face of the Hotel and is a fantastic opportunity for a strong dynamic experienced professional who can bring their expertise to help build an existing team to demonstrate hospitality at its best. The hotel has a mix of corporate and leisure guests,

Your key responsibilities as Operations Manager:

Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.

Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.

Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests and colleagues.

Demonstrates flexibility and adaptability when personalising external and internal guest’s needs and the changing demand and priorities of the business.

Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.

Lead by example and communicate operational and strategic information.

Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.

Complete mandatory Health & Safety training and ensure hotel hygiene and safety.

Ensure compliance with employment laws, management decisions, and Hotel Group's policies.

Personal

Ability to work flexible hours including evenings, weekends and Bank holidays as required.

An enthusiastic leader with a demonstrative personality, conduct and credibility to set, maintain and exceed consistent high quality standards commensurate with organisational expectations.

Sound analytical and computer skills.

An ability to communicate at all levels.

Target driven - with the ability to work to, and set, timely performance goals/targets and clear objectives.

A strategic thinker.

A motivational and supportive management style.

An excellent communicator.

Strong individualist and decision maker with high determination to succeed.

Be highly organised and structured, with a strong focus on service excellence.

Actively take the lead and provide a positive role model for leadership.

Understand how to maximise profit, have an eye for detail and not be afraid to roll up your sleeves and help the team. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.

You must be experienced in all required health and safety/fire checks and be aware of and comply with safe working practices as laid down under the Health & Safety Act.

You will naturally be able to provide outstanding customer service, combined with a strong business knowledge of revenue management.

Benefits

On-site parking

Pension

Meals whilst on shift

Discounted food and beverage

Bonus break weekends [qualifying period applies]

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates if you are invited to attend an interview.

We offer a competitive salary based on a 40 hour week. .

Closing date for applicants:  Friday 8th August 2025.

Join our team as an Operations Manager where your efforts will contribute significantly to creating a pleasant environment for our guests!

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Employee discount on hotels across the globe 
• Free parking
• On-site parking
• Transport links

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.