Hotel Manager

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Carton House, a Fairmont managed hotel
 

We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Carton House, a Fairmont managed hotel as our new Hotel Manager.

• As Hotel Manager, you will you support the General Manager in the overall management and strategic direction of the hotel. You are responsible for the day to day operations of the Resort, including but not limited to Food and Beverage, Culinary, and Rooms Division.

• You will also ensure the hotel team turns guests’ moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards.  You will be constantly aware of all on-going activities throughout the entire operation. 
• Drive quality across the resort and inspire our team create extra-ordinary experiences for our guests clearly demonstrating to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
• Assume the responsibilities of the General Manager in their absence.

Key Responsibilities

• Guarantee through effective supervision that all services offered are always available, and are carried out with the utmost efficiency.
• Ensure through continuous evaluation that the team are fully aware of the operating standards, mystery audit criteria, making sure that spot checks and audits are in place and ensuring targets are met.
• Verify that on a daily basis all standards and procedures are adhered to.
• Monitor rotas to ensure effective coverage of the outlets with payroll in line with budget.
• Support the HODs in the management of the talents in the department, ensuring that the correct standards and methods of service are maintained.
• Maintain good working relationships with key players including other EXCOM, third parties including Accor Hotel Services.
• Ownership, membership and local community.
• Develop and update strategies and key objectives designed to enhance the F&B outlet’s performance and standards. Involves the HOD’s in strategy and concept development.
• Meet regularly with outlet managers & other HOD’s to review the operation of the department to ensure smooth coordination and communication.
• Ensure the department meets its quantitative and qualitative targets

What will you bring to this role?

• Previous experience in a similar role in a luxury setting, preferably a resort.
• A strong operations background with a strong focus on F&B experience required and Rooms experience preferred.
• An understanding of administration including, finance, budgeting, forecasting, human resources, revenue management and sales & marketing.
• Ability to create positive, appropriate, effective and sustainable working relationships with a diverse group of people at all levels in all circumstances;
• A proven leader with a keen entrepreneurial  approach to hospitality.
• Project management experience is ideal.
• You will be somebody who is passionate about quality, service and attention to detail.
• A proven track record for driving performance and quality.
• A clear understand of luxury and the luxury guest.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized
• Drive top performance to achieve exceptional results

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• Excellent salary and benefits package
• Opportunity to grow within your property and across the world with Fairmont and Accor.
• Opportunity to join one of the most Iconic Luxury brand in the world Fairmont and work in a truly unique property Carton House.