Operations Manager

Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.

Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.

We are seeking a highly skilled and experienced Operations Manager to join our team in Long Eaton, United Kingdom. As the Operations Manager, you will play a crucial role in overseeing and optimising our day-to-day operations, driving efficiency, and ensuring the successful execution of our business strategies.

Accountabilities and Performance indicators

These indicators are what the company can expect to see when the role is being performed to the required standard.

• To provide a first class service to hotel guests and ensure that company standards are adhered to.

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• To ensure all daily and weekly operational meetings within the hotel are happening.

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• To ensure the Hotel, delivers the minimum group Brand Standards.

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• Ensure all standard checklists are used as prescribed.

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• To empower team to be able to handle all guest feedback for positive and negative and record correctly.

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• Actively consider prevention, recovery and investigation of any complaints.

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• Undertaking the role as toastmaster as required.

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• To anticipate guests’ needs wherever possible and promote to them within the hotel enhancing guest satisfaction.

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• To carryout quality training and coaching in a systematic and professional manner.

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  To ensure all sales activity is monitored in line with company policy

   

• To communicate and share knowledge with other hotel departments.

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• Regularly visit competitor hotels to compare and contrast service and product.

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• Liaise with Line Manager, about preventative maintenance of department.

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• To positively promote sales awareness within the departments and maximise sales opportunities.

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  Monitor department controls

   

• To prepare, check and monitor departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.

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• Purchase / Order departmental supplies, carry out monthly stocktake and action any discrepancies and business needs in line with Company standards.

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• Maintain financial awareness and understanding of how the role impacts on the hotels Profit and Loss account and the Company’s business as a whole.

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• Control departmental costs through correct storage and distribution of supplies.

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• To ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.

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  To support and action within the team and department

   

• All employee relation issues are dealt with both professionally and legally in a fair and reasonable manner.

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• Information is given in accordance with legislative and company policy and procedures.

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• Ensure that personal and relevant records of employees are sent to the HR department.

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• To use effective and creative recruitment methods ensuring you use the correct process.

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• Ensure the department is operating to the agreed manpower productivity ratios set by the General Manager.

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  To identify, provide and evaluate departmental learning and development

   

• To carry out the welcome induction to the set company standard

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• To complete 4, 8 & 12 week probation reviews, evaluating performance and action outcomes.

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• Conduct regular 1.1 meetings with members of the team as part of the company performance management process.

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• Complete Annual Performance reviews set business goals and development plans to improve performance.

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• Devise, agree and action training plans for the department with the Director of HR & People Development.

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• To plan and agree own personal development with line manager including facilitating work based and self-learning

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  Monitor and comply with all company and legal statutory requirements.

   

• Must attend all H&S, fire and food training as directed by line manager.

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• Ensure that while you undertake your role you abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role.

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• In use of company nominated chemicals, it is your responsibility to comply by COSHH

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• Understanding the importance of adhering to company policy with reference to Hazard spotting, first aid reporting and reporting accidents.

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• To have a complete understanding of hotel and company procedure in the event of a fire.

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  Behavioural competency framework

   

  Adaptability:

• Flexible and adapts quickly and positively to new situations keeping emphasis on  a balanced approach
• Thinks ahead and develops contingencies
• Develops the skills knowledge and behaviours to meet business needs and personal aspirations.

• Communication:

• Communicates clearly and openly both verbally and in writing
• Pitches information at the appropriate level
• Motivates, informs and clarifies goals and expectations to the team.

• Creativity:

• Looks for fresh ideas and encourages creative thinking in the team
• Turns good ideas into realistic solutions
• Actively seeks opportunities and experience when making calculated risks to achieve results.

• Decision making:

• Accepts personal responsibility for making things happen
• Effectively delegates to get things done
• Applies knowledge and experience when making calculated risks to achieve results.

• Influencing:

• Has a positive profile through networking and developing positive working relationships at all levels throughout the company
• Gains commitment to action from a range of people, presenting a balanced and business focused approach.

• Integrity:

• Open and honest
• Treats people fairly and appropriately
• Respects confidences
• Adheres to legal obligations.

• Self-management:

• Sets and strives to achieve high personal performance standards
• Organised and uses a systematic approach to getting things done
• Meets deadlines and delivers agreed objectives by prioritising and managing tasks through to completion
• Manages time and resources effectively
• Motivated, self-reliant has drive and determination to succeed.

• Team Work:

• Motivates and inspires their team to perform and ensure goals are achieved. Provides direction and guidance.
• Supports, develops and encourages others
• Develop team to meet the business needs
• Demonstrates management  and facilitation skills

• Minimum of 2 years of experience in operations management
• Proven track record of successfully leading and managing diverse teams across multiple departments
• Strong financial acumen with experience in budgeting, forecasting, and financial analysis
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
• Outstanding communication and interpersonal skills, with the ability to effectively collaborate with all levels of the organization
• Demonstrated experience  planning and implementing operational improvements
• In-depth knowledge of industry regulations and compliance standards
• Adaptability and resilience in a fast-paced, dynamic business environment
• Opera Cloud experience
• Excellent guest service skills with a focus on creating memorable experiences for guests
• Ability to work flexible hours, including weekends and holidays as required by the business needs. 

• Flexible approach to work and location

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• Carrying out and deliver duty management