Head Housekeeper

Delano is an iconic hotel brand, renowned for its distinctive marriage of sophisticated luxury, bold design, and a touch of glamorous playfulness. Originating from Miami Beach, Delano is synonymous with a timeless "soft minimalist" aesthetic, vibrant social spaces, and an exclusive ambiance that draws in a discerning clientele. Each Delano hotel offers a lifestyle experience where refined gastronomy, chic nightlife, and well-being converge in an elegant, avant-garde setting, creating memorable stays infused with modernity and historic charm.

Set to open its doors in 2026, Delano London will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. The 67-key luxury retreat will blend soft minimalist design, generous living spaces and park views, creating a distinctive lifestyle destination where design, dining, nightlife and wellbeing seamlessly converge.

We are seeking an exceptional Head Housekeeper to join the pre-opening team of Delano London. Reporting into the Director of Rooms, the Head Housekeeper is responsible for the overall leadership, management, and strategic direction of the Housekeeping Department. This role oversees all housekeeping operations, ensuring guest rooms, public areas, corridors, stairwells, and service areas are consistently clean, well-maintained, and aligned with brand standards. This role will lead and support a team of supervisors, room attendants, and porters, fostering a culture of excellence, accountability, and personalised service. A key focus of the role is to ensure that all guests receive timely, high-quality service while maintaining operational efficiency and promoting a fair, respectful, and motivating work environment.

What you'll do...

• Ensure all departmental service standards, cleanliness protocols, and sequences of service are consistently upheld to meet or exceed brand expectations and guest satisfaction.
• Foster strong, collaborative relationships with the Front Office and Engineering teams to ensure seamless communication, timely room turnovers, maintenance resolutions, and enhanced guest experiences.
• Proactively address guest feedback, complaints, and correspondence, resolving issues promptly and professionally to ensure the highest levels of satisfaction and service recovery.
• Maintain full oversight of daily financial reports, ensuring accurate recordkeeping, updating checkbooks, and reconciling profit and loss statements at the end of each month.
• Effectively manage departmental budgets by controlling purchasing systems, monitoring labor and payroll costs, and implementing cost-saving strategies to improve operational efficiency and departmental profitability.
• Lead and manage payroll oversight, ensuring accuracy in staff scheduling, labor forecasting, and adherence to financial guidelines.
• Plan, monitor, and execute housekeeping-related Capital Expenditure (CapEx) projects, ensuring alignment with operational priorities, guest expectations, and brand standards.
• Create and implement new initiatives to improve operational workflows, elevate guest experience, and enhance departmental productivity and efficiency.
• Supervise, mentor, and develop team members through hands-on observation, coaching, and training to ensure adherence to service standards and support professional growth.
• Maintain all housekeeping-related areas, including guest rooms and public spaces, to the highest standards of cleanliness, safety, and design as outlined by the brand.
• Build and maintain strategic relationships with external vendors, partners, and other hospitality organizations to support best practices, innovation, and service excellence.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. 
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. 

What we're looking for...

• Minimum 5 years of leadership experience Housekeeping, ideally in an upscale or lifestyle hotel.
• Proven team leader with high energy, motivation, and strong alignment with company values.
• Proficient in Oracle Cloud, Duve, KnowCross and Microsoft Office Suite.
• Skilled in using computer and POS systems; able to manage tasks efficiently in a digital environment.
• Professional, guest-focused demeanor with strong multitasking and detail-oriented capabilities.
• Excellent communication and interpersonal skills; fosters positive cross functional relationships.
• Able to work independently and collaboratively, promoting a strong team-oriented culture.
• Physically able to perform job functions including standing, walking, lifting, bending, and reaching if necessary.
• Solid understanding of employment laws, health and safety standards, and compliance practices.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

What’s in it for you…

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative, ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• A competitive package with strong development opportunities.
• At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality

The employee may also be called upon to carry out ad hoc assignments within the establishment and to respond to any work-related instructions from his/her direct superior or a member of management.

The above list of tasks is not exhaustive and may be subject to change, in particular as a result of the company’s growth and the development and organisation of the establishment and its teams.