__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ Rooms

Descrição da empresa

Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os
procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento
e da marca.

Descrição da vaga

Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.).
Realizar o fechamento do dia (auditoria noturna) no sistema, conferindo lançamentos, caixas, faturamentos e movimentações.
Elaborar e organizar os relatórios de final de dia, assegurando a precisão das informações financeiras e operacionais.
Garantir que o hotel esteja seguro durante a noite, realizando rondas, verificando acessos, portas, áreas comuns e seguindo os protocolos de segurança.
Atender hóspedes durante o turno noturno, prestando suporte, esclarecendo dúvidas e solucionando ocorrências.
Preparar e dispor o café madrugador para os hóspedes, conforme padrão do hotel, garantindo organização, higiene e pontualidade.
Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos.
Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos.
Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”.
Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes. Alimentar o sistema com as informações de reserva dos clientes.
Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões estabelecidos.
Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos.
Manter a recepção e áreas comuns organizadas durante o turno.

Qualificações

Criatividade
Solução de Problemas
Contribuição para resultados
Proatividade

Informações adicionais

Vaga para Turno Noturno— horário principal das 22h00 às 6h20.
Em caso de folgas, férias ou atestados, o horário pode variar entre 23h00 às 7h20.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

List #1

Related jobs

TEMP Front Desk Agent

Salary

Location

Sofitel Los Angeles at Beverly Hills, Los Angeles, United States

Experience Level

Associate

Job Schedule

Part-Time

Brands

SOFITEL

Job type

Temporary

Locations

Los Angeles

Job Category

Rooms

Description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your

Reference

450e8157-5453-44de-b014-9c2123fb9c4f

Expiry Date

01/01/0001

Apply

FEMME DE CHAMBRE

Salary

Location

hotelF1 Le Havre Est - Gonfreville, Gonfreville-l'Orcher, France

Experience Level

Mid-Senior Level

Job Schedule

Part-Time

Brands

HOTELF1

Job type

Temporary

Locations

France

Job Category

Rooms

Description

Hôtel économique rénové en 2021 et classé 1 étoile.· Assure le nettoyage et la mise en ordre des chambres, des salles de bain et des parties communes dans le respect des règles d'hygiène et de propret

Reference

bb7b8ad8-b3d4-436d-add6-b0f22f87b151

Expiry Date

01/01/0001

Apply

Supervisor(a) de Andares - ibis Budget BH Minascentro

Salary

Location

ibis budget Belo Horizonte Minascentro, Belo Horizonte, Brazil

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

ACCOR

Job type

Permanent

Locations

Belo Horizonte

Job Category

Rooms

Description

Objetivo:Supervisionar a limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança a

Reference

1ac94761-2362-4c05-9387-9225d4ba6859

Expiry Date

01/01/0001

Apply

HOST

Salary

Location

Sofitel Legend Casco Viejo - Panama City, Panama City, Panama

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

SOFITEL LEGEND

Job type

Permanent

Locations

Panama City

Job Category

Rooms

Description

• Constantly offer a professional, friendly welcome and engaging service, creating emotional moments for our guests. • Have thorough knowledge of the food and beverage offerings at the outlets and th

Reference

58c0025a-8dbc-4e72-837a-59485b6a64bd

Expiry Date

01/01/0001

Apply

Guest Relations Executive

Salary

Location

Sofitel London St James Hotel, London, United Kingdom

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

SOFITEL

Job type

Permanent

Locations

London

Job Category

Rooms

Description

Guest relations is the main link between all departments from a guest perspective. Welcoming the guests and ensuring their stay is of the highest luxury level, anticipating guests needs and offering a

Reference

82a7f301-40ec-4111-8ec3-62ac45a00db2

Expiry Date

01/01/0001

Apply

Front Desk Agent

Salary

Location

ibis Doha, Doha, Qatar

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

IBIS

Job type

Permanent

Locations

Doha

Job Category

Rooms

Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceProcessin

Reference

2c386d55-41d6-4cb0-b733-68cd0cdb89ad

Expiry Date

01/01/0001

Apply

Assistant Executive Housekeeper

Salary

Location

Fairmont La Hacienda Costa del Sol, Cádiz, Spain

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Cádiz

Job Category

Rooms

Description

DESCRIPCIÓN DE FUNCIONESEl/la gerente de pisos es el responsable principal de que la operativa de todo el departamento de pisos se realice de una manera excelente, controlando a los distintos equipos

Reference

571d476d-4400-433c-8825-b62a7605820a

Expiry Date

01/01/0001

Apply

Day/Night Front Office Team Member

Salary

Location

ibis London Blackfriars, London, United Kingdom

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

IBIS

Job type

Permanent

Locations

London

Job Category

Rooms

Description

Salary day shifts - £ 14.80 /hour.Salary night shifts - £ 15.30 /hour. Shift timings: Early - 7:00am to 3:18pm, Late - 3pm to 11:18pm and Night - 11pm to 7:18am, with an occasional middle shift from 1

Reference

1c825335-d1de-439f-bb38-42644b3a8ef5

Expiry Date

01/01/0001

Apply

Femme de Chambre/ Valet de Chambre EXTRA (H/F)

Salary

Location

Sofitel Paris Arc de Triomphe, Paris, France

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

SOFITEL

Job type

Permanent

Locations

Paris

Job Category

Rooms

Description

Nous recherchons, en EXTRA, un(e) Femme de chambre / Valet de chambre.Vos missions principales consisteront à :Assurer l’entretien et la remise en ordre des chambres,Remplacer le linge, nettoyer et ré

Reference

474ab4a9-784a-4cfa-8507-018dcb83b4a5

Expiry Date

01/01/0001

Apply

Room Attendant (Part-time)

Salary

Location

Fairmont Palliser, Calgary, Canada

Experience Level

Entry Level

Job Schedule

Part-Time

Brands

FAIRMONT

Job type

Permanent

Locations

Calgary

Job Category

Rooms

Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Room Attendant. Inspire and create the grandest experience for our guest, clients and colleagues every day. As a

Reference

930710f4-2745-4aa4-a4d1-8a3bb130dac3

Expiry Date

01/01/0001

Apply

View all

Auditor Noturno Bilíngue - Novotel & Ibis Budget Sorocaba

LET YOUR PASSION SHINE

Let your passion shine