Guest Service Manager

Novotel Melbourne Glen Waverley is a successful 4.5 star hotel comprising 200 guest rooms, restaurant/bar & conference facilities, situated in a bustling business district and at the gateway of the Dandenong Ranges.

Novotel Melbourne Glen Waverley is looking for a Guest Service Manager who will demonstrate the essence of creating an exceptional guest journey. Someone who will be committed to taking care of the guests from the moment they arrive through to their departure. 

As a Guest Service Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with all operational departments as required
• Professional development of Front Office All Rounders to ensure strong succession planning
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your experience and skills include:

• You have experience in Opera Cloud, Microsoft Word and Outlook (preferred)
• Must attain RSA certificate prior to commencement
• You will be available to work varied shifts from early mornings to late evenings, including weekends, overnight and Public Holidays as per our business demands.
• At least two (2) years of experience in a similar capacity within the hospitality setting.

Benefits and perks

• Free onsite parking 
• Worldwide Accommodation & F&B Discounts
• Training and career development opportunities
• Recognition when you reach your employment milestones, including an accommodation voucher to stay at the hotel