- Part-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Sydney International Airport, Wolli Creek, Australia
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REF52594D
Guest Service Agent
Region
MEA SPAC
The Company & Hotel
We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.
Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located along the Cooks River, near the International Airport.
We are looking for the right person to join the team, someone who can move with the changing business and grow & develop with AccorHotels.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The Role
We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.
In this role you will;
- Provide exceptional service during check-in, check-out and throughout the guest stay;
- Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
- Ensure procedures are followed in relation to guest confidentiality and safety;
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
What we are looking for
We are looking for bubbly and smiley individuals that fit the below descriptions:
- Exceptional customer service skills, communication and time management skills;
- Professional appearance that will represent our brand well;
- A friendly and outgoing personality;
- Proven ability to work as part of a team;
- A willingness to use initiative and strong problem solving skills;
- Strong analytical skills with a high level of computer literacy and accuracy;
- Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.
What is in it for you
- Learning & development opportunities.
- Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
- Onsite parking, duty meals, and free laundry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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