- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF29541T
Guest Relations Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
MAIN DUTIES AND RESPONSIBILITIES:
- Assumes full responsibility of the Guest Services department in the absence of the Guest Service Manager
- Fosters a warm and caring service culture while maintaining our Fairmont Service Plus culture
- Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
- Completes regular quality assurance inspections and coach accordingly
- Represents the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested in the absence of the Guest Service Manager
- Assists in recruiting new team members and ensures that they are provided with initial and on-going training, mentoring, and support
- Consistently has a presence with our colleagues while balancing the administrative needs of the position
- Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
- Ensures that our colleagues’ appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform.
- Assists in conducting daily shift briefings, ensuring that our colleagues are well informed and prepared to deliver outstanding service
- Liaise with Front Office, Fairmont Gold, Royal Service department to ensure seamless experience
- Liaises with our Conference Services Department and our group contacts to ensure that all of our groups’ needs are well planned and achieved
- Ensures that the department’s equipment is well cared for and properly maintained
- Assists in the training of Guest Services colleagues and also prepares them for emergency procedures
- Ensures that the driveway traffic is managed effectively
- Answers telephone calls using Fairmont Telephone Etiquette
- Previous leadership experience in Guest Services required
- Proven performance record in leading a department which achieved very high guest service, colleague satisfaction, and financial results
- Must have excellent communication skills, both written and verbal
- Must be highly organized, energetic and possess the ability to work well under pressure
- Must possess excellent management skills: decision-making, leadership, organization, planning and initiative
- Must be results-oriented by being motivated and driven to meet objectives
- Must have a strong personality in order to be assertive when controlling traffic on the driveway
- Must have the ability to manage several tasks simultaneously
- Must be physically fit in order to lift and move luggage
- Proficient in the English language (verbal & written), second language, such as Arabic is an asset
- Must be flexible in terms of working hours
- Must be guest-orientated
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Mövenpick Hotel Ikoyi Lagos, Lagos, Nigeria
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Lagos
Job Category
Rooms
Description
Title: Housekeeping Room Attendant Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest
Reference
e5ab556e-d9a5-4aba-86a4-1a2dd169330b
Expiry Date
01/01/0001
Salary
Location
ibis Styles Brisbane Elizabeth Street, Brisbane, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
As Night Duty Manager, you will be responsible for overseeing all operations during the night shift, ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey f
Reference
ee176a88-6015-4722-9ac2-5e01cc1c9655
Expiry Date
01/01/0001
Salary
Location
, Dubai, United Arab Emirates
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service! In this role you will support the hote
Reference
2f4b6df6-d3db-4a78-ba89-c0a897d01b2f
Expiry Date
01/01/0001
Salary
Location
IBIS BUDGET GUARULHOS AEROPORTO, Guarulhos, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Guarulhos
Job Category
Rooms
Description
Atuar na área de Governança, supervisionando, treinando e motivando a equipe de governança, garantindo que todos os membros da equipe cumpram com os padrões estabelecidos e com as políticas do hotel;
Reference
532b3005-4a83-4aad-acfb-17f2ffd39fac
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
What you’ll be doing:As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, ch
Reference
eec91868-10f2-462f-ba02-744df94c6c07
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor to join our elite team. You'll play a crucial role in ensuring our
Reference
83c5d255-e11f-4d82-bd5d-fb4b790f8b61
Expiry Date
01/01/0001
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
O Gerente de Reservas será responsável pela supervisão e gestão de todas as operações de reservas do hotel, com o objetivo de maximizar a receita e a ocupação, garantindo ao mesmo tempo uma experiênci
Reference
ea0fb1a3-2ab8-41c9-a971-6eb1bffdd261
Expiry Date
01/01/0001
Salary
Location
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Zelar pela organização e limpeza dos apartamentos e andar(es) sob sua responsabilidade, garantindo os padrões de excelência requeridos pela marca. Arrumar os apartamentos, durante a permanência e após
Reference
f82ed835-c760-44c8-89bc-c1d8a3322f15
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Public Area Attendant is responsible for performing a combination of tasks which maintains the hotel’s cleanliness in a clean and orderly manner. The Public Area Attendant is thereby contributing
Reference
e4a155fc-6680-4dd8-8935-994b21fb27f7
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Night Cleaner (Overnight) is responsible for ensuring we provide the highest level of cleanliness in our guestrooms, Public Spaces and throughout the Heart of House.What you will be doing:Dust and
Reference
7be1afca-6926-4aa5-b47b-e27dff86bc8f
Expiry Date
01/01/0001