- Full-Time
- Permanent
- SWISSOTEL
- Rooms
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Swissôtel Nankai Osaka, Osaka, Japan
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REF51308O
Guest Service Manager
Region
MEA SPAC
Swissôtel Nankai Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport, and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- To lead and help manage all aspects of the Guest Service department and ensure all service standards are followed.
- Basic knowledge of F&B operations
- Medium knowledge of Housekeeping
- Basic knowledge of Hotel operational engineering/IT
- Effective rostering
- Basic finance
- Medium/ High reservations
- Basic revenue and distribution
- Med/High loyalty/ Guest Experience To participate in various meetings when assigned To manage departmental expense
- To work for assigned projects by GM/HM/FOM
- Keep a log of training and development in conjunction with the HM/GM.
- ゲストサービス部門の全ての業務をリードし、管理し、すべてのサービス基準が守られていることを確認する。
- F&B(飲食)業務の基本的な知識
- ハウスキーピング業務の中程度の知識
- ホテルの運営エンジニアリング/ITに関する基本的な知識
- 効果的なロスタリング
- 基本的な財務知識
- 予約業務の中程度/高度な知識
- 基本的な収益管理および流通
- 中程度/高度なゲストエクスペリエンスおよびロイヤルティプログラムの知識
- 任命された会議への参加
- 部門費用の管理
- GM/HM/FOMからのプロジェクトに従事
- HM/GMと連携して、トレーニングと開発の記録を保持
- 2 years and over customer service experience.
- Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory.
- Occasional lifting and carrying up to 20 kg
- High school diploma or GED. Certificate or diploma in hospitality advantageous.
- Exceptional time management and multi-tasking skills.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights, weekend and holiday work.
- Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems and OPERA required, additional languages are an asset.
求められる経験・スキル:
- 2年以上のカスタマーサービス経験
- 優れた口頭および書面でのコミュニケーション能力と対人スキル;英語と日本語の会話能力必須
- 20kgまでの物の持ち上げおよび運搬が時折必要
- 高校卒業資格またはGED(一般教育開発資格)
- ホスピタリティ関連の資格またはディプロマがあると尚可
- 優れたタイムマネジメントとマルチタスク能力
- 強い対人能力および問題解決能力
- 高い責任感と信頼性
- 高圧な環境でも冷静に働ける能力
- チームの一員として他の同僚と協力して働ける能力
- ゲストのニーズに注意を払い、常に冷静で礼儀正しく対応できる能力
- 24時間営業の職場であり、業務のニーズに応じて勤務時間を調整する必要あり。いくつかのポジションでは、夜遅く、週末、祝日の勤務が含まれる場合があります。
- シフト中は継続的に立ち仕事や歩き回ることが求められます。
- コンピュータシステムおよびOPERAの強い知識が必要。その他の言語の能力があれば尚可。
Benefits & Perks:
- Part of the International Accor global and hotel team.
- Employee meals while on shift, laundry, yearly anniversary stay.
- Career progression within the hotel and the Accor network.
- Work within a progressive team
福利厚生 & 特典:
- 国際的なアコーホテルグループの一員としての所属
- 勤務中の従業員食事、ランドリーサービス、アニバーサリー記念宿泊
- ホテル内およびアコーネットワーク内でのキャリアの成長
- 成長中のチームの一員としての勤務
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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