Room Coordinator

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

We are seeking an organized and efficient Room Coordinator to join our team in Jeddah, Saudi Arabia. As a Room Coordinator, you will play a crucial role in ensuring smooth operations and exceptional guest experiences by managing room assignments, coordinating with various departments, and addressing guest inquiries and concerns.

• Manage and optimize room inventory, ensuring efficient allocation and utilization of available spaces
• Coordinate with housekeeping, maintenance, and front desk teams to ensure rooms are ready for guest arrival
• Handle guest requests, complaints, and special requirements promptly and professionally
• Utilize scheduling software to manage room bookings and resolve any conflicts
• Maintain accurate records of room status, occupancy rates, and guest preferences
• Assist in creating and updating room assignment charts and floor plans
• Collaborate with sales and events teams to accommodate group bookings and special events
• Monitor and report on room revenue and occupancy statistics
• Ensure compliance with safety and security protocols in all assigned areas
• Participate in regular team meetings and contribute ideas for improving guest satisfaction and operational efficiency

• High school diploma or equivalent; Bachelor's degree preferred
• Minimum of 2 years of experience in hospitality or administrative role
• Proficiency in scheduling software and Microsoft Office Suite
• Strong customer service skills with a focus on guest satisfaction
• Excellent attention to detail and ability to multitask in a fast-paced environment
• Exceptional time management and organizational skills
• Effective problem-solving abilities and decision-making skills
• Outstanding verbal and written communication skills
• Ability to work flexible hours, including weekends and holidays
• Knowledge of the hospitality industry and current trends (preferred)
• Fluency in English; additional language skills are a plus

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.