Guest Relations Agent - Family Services Specialist

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Key Responsibilities:

1. Family Welcome: Extend a warm welcome to families upon their arrival at the hotel, providing information about family-friendly amenities, services, and activities available.
2. Child-Focused Concierge Services: Offer personalized assistance to families with children, including arranging babysitting services, recommending family-friendly dining options, and organizing transportation for outings.
3. Kids Club Coordination: Oversee the operation of the hotel's kids club, ensuring that it offers a safe, engaging, and entertaining environment for children of all ages.
4. Children's Activities: Plan and coordinate a variety of fun and educational activities for children, such as arts and crafts sessions, treasure hunts, movie nights, and outdoor games.
5. Special Celebrations: Assist families in celebrating special occasions, such as birthdays or anniversaries, by arranging custom decorations, cake deliveries, and memorable experiences for children.
6. Safety and Security: Maintain a vigilant presence in areas frequented by families, ensuring the safety and security of children and providing assistance in case of emergencies.
7. Family Dining Experiences: Collaborate with the food and beverage team to create family-friendly menus and dining experiences that cater to the tastes and dietary preferences of both children and adults.
8. Entertainment Recommendations: Provide recommendations for family-friendly attractions and entertainment options in Abu Dhabi, assisting families in planning memorable outings and excursions.
9. Feedback Collection: Proactively seek feedback from families regarding their experience at the hotel, addressing any concerns or suggestions to enhance the overall guest experience.
10. Team Collaboration: Work closely with other hotel departments, including housekeeping, recreation, and food and beverage, to ensure seamless coordination and delivery of family services.

• Previous experience in a guest-facing role within the hospitality industry, with a focus on families and children, preferred.
• Excellent communication and interpersonal skills, with the ability to connect with both children and adults.
• Strong organizational abilities and attention to detail, particularly when coordinating activities and events for families.
• Passion for providing exceptional service and creating memorable experiences for guests of all ages.
• Knowledge of child safety protocols and best practices preferred.
• Fluency in English (additional languages are a plus).

1. Competitive Salary and Compensation:
   • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
2. Training and Development Opportunities:
   • Access to training programs and development opportunities to enhance skills and advance within the company.
3. Career Advancement:
   • Opportunities for career growth and advancement within the Rixos Hotels group.
4. Health and Wellness Benefits:
   • Comprehensive health insurance coverage.
5. Employee Recognition Programs:
   • Recognition programs to acknowledge and reward outstanding performance and dedication.
6. Work-Life Balance:
   • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
7. Uniforms and Dress Code:
   • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
8. Social Events and Activities:
   • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
9. Transportation Services:
   • Transportation services.
10. Employee Wellness Programs:
    • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.