- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Gold Coast, Australia
__jobinformationwidget.freetext.ExternalReference__
REF2041H
Housekeeping Supervisor
Region
MEA SPAC
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.
We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor.
We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!
As our next Housekeeping Supervisor, you will:
- Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
- Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
- Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
- Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
- Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
- Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
- Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
- Assist in the recruitment and selection of Team Members for the department, when required
- Organise skill training for housekeeping team members in conjunction with the Talent and Culture
- Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
- Communicate with all departments in the property to ensure a smooth flow of work
- Prepare accurate reports as required by the head of department
- Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
- Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
- Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
- React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
- Recommend strategies to improve Guest comfort / experience
- Daily check and maintain team members grooming standards
- Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
- Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
- Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
- Conducts timely performance development appraisals for housekeeping team members
- Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
- Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
- Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
- Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required
- Exceptional attention to detail with previous Housekeeping leadership experience
- Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
- A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
- Excellent grooming and presentation skills
- A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed
$68,864 - $75,000 based on working days and penalties applicable as per the Hospitality Industry General Award
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mama Shelter Singapore (Opening September 2025), Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
[Would you like to do the opening of our Mama Shelter ****?]THE MISSION?Our customers and the reception team are in good hands with you 🤗. Just like Mama, you ensure that each welcome and interaction
Reference
b60cdf5b-2346-450a-aee0-e6dcc437483b
Expiry Date
01/01/0001
Salary
Location
Novotel Paris La Défense Nanterre, Nanterre, Hauts-de-Seine
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Nanterre
Job Category
Rooms
Description
Bienvenue au cœur de la vie notre hôtel, un poste qui vous ouvrira les portes d’un avenir épanouissant au sein d’un groupe à envergure internationale ! Nous recherchons pour notre hôtel Novotel Par
Reference
QWGMQ024
Expiry Date
01/01/0001
Salary
Location
Rixos Marina Abu Dhabi, Abu Dhabi, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Abu Dhabi
Job Category
Rooms
Description
Team Supervision: Manage and coordinate the activities of public area attendants, ensuring efficient and high-quality service delivery.Inspection & Quality Control: Conduct regular inspections of all
Reference
d26afe2a-4d35-4b61-9f89-5cee92e8c24e
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Arc de Triomphe, Paris, France
Experience Level
Entry Level
Job Schedule
Casual
Brands
ACCOR
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Pour enrichir notre équipe, nous recherchons un(e) Equipier(e) en EXTRA. Entouré(e) par nos équipes bienveillantes, vos missions sont :Assister les femmes et valets de chambre dans leur travail quotid
Reference
504cc09d-63db-44a4-9292-e52eb9945568
Expiry Date
01/01/0001
Salary
Location
Novotel Paris Porte de Versailles, Paris, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Graduate Job
Locations
Paris
Job Category
Rooms
Description
MISSIONS / PRINCIPALES RESPONSABILITES :Technique Métier et relation client :Assure à la clientèle un accueil chaleureux, différenciant et conforme aux standards de qualité de l’établissement et veill
Reference
18947fc1-1796-4343-87be-6ea4bd49050d
Expiry Date
01/01/0001
Salary
Location
The Galata Hotel Istanbul - MGallery Collection, İstanbul, Turkey
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Lobi ve ortak alanların düzenli olarak temizlenmesi ve hijyeninin sağlanması.Misafirlerin taleplerine güler yüzle ve hızlı bir şekilde yanıt verilmesi.Temizlik araç ve gereçlerinin güvenli ve doğru şe
Reference
76f1fae0-73dd-48cc-8661-a91a0c4e343f
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Dubai, Dubai, United Arab Emirates
Experience Level
Executive
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
✨ Be the heart of Mama Shelter Dubai! As our Front Office Supervisor, you’ll be the first smile our guests see and the friendly voice they hear. Let’s make every arrival and departure a moment to reme
Reference
517252f0-9a76-4a66-82cd-f6cdeb61d512
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Montmartre Sacré-Coeur, Paris, France
Experience Level
Associate
Job Schedule
Casual
Brands
MERCURE
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Nous recherchons un Valet ou une Femme de Chambre (H/F/X) en extra pour rejoindre notre équipe. En tant que Valet/Femme de Chambre H/F/X, vous serez responsable de maintenir la propreté et l'ordre des
Reference
d549ef97-2614-4ec3-906e-073f15086abe
Expiry Date
01/01/0001
Salary
Location
ibis budget London Whitechapel - Brick Lane, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all ap
Reference
a6511b2f-36d5-4eb5-928b-545e75a8cfa0
Expiry Date
01/01/0001
Salary
Location
ibis Budget Sheffield Centre St Marys Gate, Sheffield, United Kingdom
Experience Level
Associate
Job Schedule
Casual
Brands
ACCOR
Job type
Permanent
Locations
Sheffield
Job Category
Rooms
Description
A job, a career or a calling - whatever brings you here, we have something for you!As our next Multi Skilled Team Member, you…Are extending a warm welcome to our guests , putting their well-being at t
Reference
24b6ac1f-be11-43aa-85a9-6f9e6370f37d
Expiry Date
01/01/0001