Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests.
Job Description
As a Sofitel Team Leader, you will exhibit leadership through:
- Luxury Attitude
- Passion & Pride for the Brand
- Enables Team Success
- Curates a Culture of Belonging
- Luxury Guest Experience
YOUR PURPOSE
To ensure each and every guest receives a personalised, luxury experience during their time with Sofitel
POSITION OVERVIEW
Assist in the management of the hotel Front Office operation including Front Office, Portering and Night Audit functions. Maintaining Sofitel’s reputation as market leader for individualised luxury guest service.
Qualifications
- Previous experience at a 5 star luxury property of more than 80 rooms.
- Proficiency in Opera required
- Passion for high end hospitality with an absolute eye for detail.
- A demonstrated ability to build warm relationships and gain trust at all levels.
- Current LCQ and General Managers Certificate preferred
- Current First Aid Certificate preferred
- Full Driver’s License preferred
- Excellent listening and negotiation skills.
- Ability to lead, develop and mentor the Front Office team.
- Recruitment, selection and training of team members.
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Initiates contacts and establishes rapport easily.
- Organises time and work efficiently.
- Excellent verbal and written communication skills.
- Has the aptitude and willingness to undertake further development with Sofitel.
Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:
- We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
- Receive unparalleled training, development and support from Accor leadership training programmes.
- Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
- Be part of a well-established hotel with a strong reputation for providing exceptional service.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Refer a friend incentive
- Supportive and friendly working environment.
- EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
- Take part in social activities and community involvement initiatives through the year.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
