Company Description
Our hotel ibis Zurich Messe Airport, with its attractive rates, is located in Zurich’s business district, just a 10-minute walk from the Hallenstadion and the Zurich Exhibition Centre.
The hotel offers 252 comfortable rooms with air-cooling systems, a modern restaurant, a parking garage, and 3 conference rooms. Free Wi-Fi is available throughout the hotel.
At the bar, we serve drinks and snacks around the clock — and, of course, a smile.
Job Description
Workload: 50–60% | Monday to Friday (flexible within office hours)
Possibility of up to 1 day home office per week
Are you an experienced hotel professional who enjoys combining reservations, commercial thinking and partner relationships?
We are looking for a Groups / FIT Reservations & Commercial Supervisor (F/M/X) to join our team in Zurich and take an active role in developing and managing our Groups and FIT business.
Working alongside our full-time Groups & FIT Reservations Coordinator, you will bring your experience, commercial mindset and ability to make sound decisions independently.
Your responsibilities
- Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business
- Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication
- Proactively identify and develop new partnership and business opportunities
- Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management
- Identify need periods and initiate promotions and tactical offers to generate additional business
- Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy
- Prepare the group revenue forecast and contribute to the annual budget preparation
- Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations
- Work closely with Front Office, Revenue, Sales and hotel operations
- Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager
- Share your expertise and support the development of our Groups & FIT Coordinator
- Contribute ideas to continuously improve our Groups & FIT processes and commercial performance
- Covers the reservation coordinator position during holidays and absences.
Qualifications
- Solid experience in hotel reservations, Groups & FIT and/or Front Office ideally with Tour Operator Business
- Previous Front Office supervisory or management experience is a strong advantage
- Strong commercial mindset and the ability to identify opportunities, negotiate and make decisions independently
- Excellent communication and interpersonal skills, with a natural ability to build long-term partner relationships
- Organized, reliable and solution oriented, with the ability to manage several priorities
- Spanish and English are required, both written and spoken; German or French, are an advantage
- Good knowledge of hotel PMS Opera Cloud and reservation systems
Additional Information
What we offer
- A responsible and varied position 50-60% position, Monday to Friday, with room for initiative
- Possibility of up to one home-office day per week
- A hands-on role combining Groups & FIT reservations, partner relations and commercial responsibilities
- An international hotel environment in Zurich with close collaboration across operations, sales and revenue
We are looking for someone who does more than manage reservations: someone who understands the business behind them, builds relationships and knows how to turn opportunities into bookings.
