Groups and Events Executive

Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveler.

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

We’re on the lookout for a Groups and Events Executive to join our team. Reporting to the Head of Sales, you will be responsible for coordinating groups and private events, ensuring exceptional service and standards to our clients.

What you’ll do…

• Handle groups and events enquiries, including internal functions while maintaining close communication with clients and all departments.
• Independently manage your daily schedule, sticking to agreements even with a packed calendar and a full email inbox.
• Keep a clear overview, even when every room in the house is booked, and all lines are buzzing.

• Build strong relationships with internal operations teams and external third parties, keeping the guest experience at the heart of everything you do
• Handle groups and private events, managing the booking process from start to finish: from initial proposals, managing contracts, rooming lists to invoicing
• Following up with clients post event to get feedback and secure repeat business where possible.
• Prepare and distribute function sheets on a weekly basis and present them in the operations meeting.
• Building good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.

What we’re looking for…

• You’re looking for a challenge and a place where you can be you. Your personality matters more than your CV.
• Ideally you have experience working within hotel sales, reservations or a similar role; you’re looking for an opportunity to take the next step into a career in Groups & Events. This is an ideal role for someone already within hospitality but with an interest in the world of Sales and Events.
• You have excellent verbal and written communication skills.
• You have ability to multitask, work in a fast-paced environment and have a high level attention to detail and knows how to stay organised while working at a fast pace
• You’re a people person, great at building strong and lasting relationships. You make a positive impact in the work environment
• You’re confident using systems such as Outlook, Excel, Word. Experience using OPERA Cloud desirable.
• You're humble and open to ideas. We leave our egos at the door and help get it done.
• You want to be part of something bigger and have fun along the way.

What's in it for you...

• Opportunity to take party in an amazing opening team, Hyde is doing it differently.
• up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself with lots of retail & hospitality perks through our partners.
• Enjoy an experience stay at Hyde and a meal for two after your discovery period.
• Goes without saying, but we’ll feed you during your shift.
• Extra time off to volunteer with one of our partner charities.
• Cycle to work scheme.
• The chance to make your mark in a fast-growing Brand.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• Excellent discounts across the entire Ennismore family of brands.

Hyde is an equal opportunity employer.  We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.