Groups Reservation Coordinator

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Coordinating with all the departments regarding events & meetings
• Preparing event proposal and contracts
• Preparing event orders
• Planning for the events and meeting with/for staffing and guest requirement.
• Preparing pro-form invoice and Tax Invoices
• Daily posting and billing
• Coordination with finance team regarding pay masters.
• Apply DCT permit and follow up daily in TAMM portal for DCT circular updates.
• Managing stocks and operation equipment in daily basis for meetings and events/functions.
• Ensure the meeting room for ready and fully equip before guest arrival .
• Preparing the monthly and yearly reports and maintain the tracking sheets .
• Preparing commission reports and submit to accountant/finance teams.
• Tele sales calls
• Guest feedback after events
• Support Sales Operations: Contribute to daily sales activities by preparing and managing documents requested for corporate and leisure clients.
• Client Communication & Coordination: Serve as the primary point of contact between the sales team and clients - effectively managing inquiries, scheduling meetings, and ensuring smooth flow of information.
• Sales Data Management: Maintain and update critical sales data within company systems, including client information, inquiry tracking, and sales performance metrics.
• Sales Reporting & Analysis: Assist in generating sales reports, forecasts, and key performance indicators, providing valuable insights to management for informed decision-making.
• Interdepartmental Collaboration: Coordinate effectively with other departments, such as revenue management, marketing, and operations, to ensure seamless guest experiences.
• Client Relationship Building: Help foster and maintain strong client relationships by actively supporting the sales team in lead follow-up, ongoing communication, and client engagement activities.
• Administrative Support: Provide administrative support to the sales department, including scheduling, preparing meeting materials, and organizing sales-related files and records.
• Customer Service Excellence: Deliver exceptional customer service by promptly and professionally addressing client inquiries, ensuring a positive and memorable desired guest experience.

• Clear oral/written communication
• Exemplary time management and organizational skills
• Problem solving abilities
• Previous experience in a similar role is preferable not necessary.