Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
• Ensures that all the team responses to enquiries for potential bookings, made via telephone, internet
• Supervises the work of the reservations team
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects and identity features (all the keys to the city, service certification, ALL, etc.)
• Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
• Ensures that administrative procedures never take priority over guest relations
• Takes into account and anticipates guests' needs
• Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude
Qualifications
• Guest oriented and service minded
• Sales acumen
• Good listening and communication skills
• Self confidence
• Excellent presentation
• Ability to work under pressure
• Responsiveness
• A natural team leader
Additional Information
Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
