- Full-Time
- Permanent
- NOVOTEL
- Sales & Marketing
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Novotel Paris la Défense Esplanade, Paris, France
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REF60302L
Chargé(e) de Clientèle
Region
Europe and North Africa
La Seine à vos pieds, dans un quartier où il fait bon vivre avec de nombreux bars, restaurants et lieux branchés ! Bienvenue au Novotel et à l’Ibis Paris La Défense Esplanade : 566 chambres, 10 salles de réunion, 2 restaurants et 2 bars.
Nos 2 hôtels sont situés dans l'un des quartiers d'affaires les plus dynamiques d'Europe, aux portes de Paris et des Champs Elysées. La clientèle est majoritairement affaires en semaine et loisir le week-end. La ligne de métro 1 aux pieds des 2 hôtels ainsi que le RER A à une station de métro.
Vous êtes un(e) pro de l’organisation et vous avez une passion pour la relation client ? Rejoignez notre équipe et devenez Chargé(e) de Clientèle dans un environnement dynamique et stimulant !
Vos missions :
🎯 Traiter les demandes entrantes en vous assurant de bien comprendre les besoins des clients, tout en respectant nos process.
🎉 Faire briller nos hôtels en promouvant ses services avec enthousiasme !
📑 Établir des devis et suivre le processus jusqu'à la signature du contrat, toujours dans les règles de l’art.
💰 Sécuriser notre CA en vérifiant la solvabilité des clients, en contrôlant les acomptes et en suivant la facturation.
📊 Gérer votre portefeuille clients avec les outils internes (Opéra Cloud, Back You, Fols) : suivi des options et relance des dossiers.
🎤 Organiser les événements et coordonner l’accueil des clients, de l’arrivée au départ, pour leur faire vivre une expérience unique.
💖 Garantir une satisfaction client sans faille tout au long de leur séjour.
💌 Assurer un suivi post-événement pour vérifier la satisfaction après leur passage & les fidéliser.
📍 Connaître votre marché local pour proposer l'offre parfaite dès le premier contact.
🛍 Participer aux actions commerciales (promotions, relances, mise en avant des services pour les clients affaires).
🤝 Collaborer avec les autres départements pour garantir une expérience fluide et mémorable pour nos clients.
Si vous êtes à la fois rigoureux(se), organisé(e) et aimez relever des défis tout en créant des expériences inoubliables pour nos clients, ce poste est fait pour vous ! ✨
Rejoignez-nous et faites de chaque séjour une expérience exceptionnelle !
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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