General Manager

General Manager – Sofitel Auckland Viaduct Harbour

Lead with Distinction. Drive Commercial Excellence.

The Opportunity

Sofitel Auckland Viaduct Harbour is seeking an exceptional, business-savvy General Manager to lead New Zealand’s premier waterfront luxury hotel.

This is a prestigious opportunity for a visionary luxury hotelier to maximize asset value, optimize operational efficiency, and drive superior financial performance. We are looking for a commercially driven leader who can seamlessly fuse Sofitel’s signature French art de vivre with robust business strategies—elevating guest experiences, maximizing yields, and delivering outstanding returns for our owners and Accor.

If you are a strategic leader with a strong commercial mindset, a passion for brand storytelling, and a proven track record of asset optimization, this is your platform to leave a lasting legacy.

What You Will Be Doing

• Act as a Brand Ambassador: Be a highly visible, charismatic ambassador for Sofitel and Accor, building deep connections with VIP guests, corporate partners, and the broader Auckland business community.
• Cultivate a High-Performance Team: Recruit, mentor, and retain a world-class leadership team. Cultivate a commercial mindset across all departments, linking operational excellence directly to guest loyalty and profitability.
• Drive Financial & Operational Performance: Take full P&L accountability to maximize profits, optimize operational margins, and consistently outperform financial targets through disciplined cost management and strategic resource allocation.
• Strategic Revenue Management: Partner closely with Revenue, Sales, and Marketing teams to implement aggressive yield management strategies, maximizing RevPAR, Average Daily Rate , and market share .
• Asset Management & Owner Relations: Build highly collaborative, transparent, and trusted relationships with property owners. Partner on strategic capital expenditure plans, ensuring investments directly enhance asset valuation and drive measurable ROI.
• Elevate Brand Repositioning: Champion Sofitel’s global luxury standards, leveraging brand equity to position the property as Auckland’s premier luxury hotel for high-net-worth leisure travellers, corporate clients, and premium events.
• Monitor Quality Metrics: Lead from the front to elevate guest satisfaction and luxury standards compliance, translating premium service quality into sustained brand loyalty and pricing power.

What You Will Bring to the Role

• Proven Luxury Leadership: A stellar track record as a General Manager or seasoned Executive Hotel Manager in a luxury environment, with a history of delivering exceptional P&L results.
• Refurbishment & Repositioning Expertise: Concrete experience managing major hotel refurbishments, asset transformations, or property repositioning projects from concept to highly profitable execution.
• Advanced Commercial Acumen: Deep understanding of hotel accounting, yield and revenue management, luxury market distribution channels, and ownership/investment structures.
• Sophisticated Stakeholder Management: Exceptional negotiation and communication skills, with the ability to influence and align diverse stakeholders, including high-level owners, corporate executives, and VIP partners.
• People-First, Results-Oriented Leadership: High emotional intelligence paired with strong accountability—an inspirational mentor who curates a culture of belonging, empowerment, and high performance.
• Entrepreneurial Agility: The ability to lead in a dynamic, fast-paced corporate and leisure market, driving innovative revenue streams across F&B, wellness, and events.

What We Offer

• Flagship Leadership: The platform to lead an iconic waterfront luxury hotel within Accor’s prestigious global luxury network.
• Performance-Driven Culture: An environment that recognizes, values, and rewards commercial excellence, innovation, and strategic leadership.
• A Vibrant Auckland Lifestyle: A dynamic career in New Zealand’s primary commercial capital—where world-class marine, culinary, and cultural scenes meet premium business networks.
• Global Career Horizon: Unparalleled career development and mobility opportunities across Accor’s expansive global luxury portfolio.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.