General Manager

We are looking for an experienced General Manager to join our team at Ennismore ahead of an exciting opportunity in Amsterdam.

In your role you will be responsible for leading and supporting the team on the day-to-day management of a successful operation.

More about us…

Our eight distinctive brands within Europe are Mondrian, Hyde, The Hoxton, 21c, Morgans Originals, Mama Shelter, and 25hours Hotels – each offer their own unique, locally-infused guest experiences. Our hotels are stylish, community-centric, and deliver our own blend of experience-driven hospitality.

 What's in it for you...

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.

What you’ll do…

• Take full responsibility for the commercial success and overall performance of the property; from P&L, through to budgets, through to planning and forecasting (and re-forecasting).
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.

What we’re looking for…

• A strong hotel operator with local and international experience.
• Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.
• Passion for providing great guest experiences, rooted in high-quality service that feels natural.
• Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.
• Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.
• You want to be part of a team that works hard, supports each other, and has fun along the way.