- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF35894W
Front Office Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
- Register and room all arrivals according to established procedures
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests’ personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
- Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
- Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
- Perform the audit balances and prepare all works for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Conducts shift briefings to communicate hotel activities and operational requirements
PERSONAL ATTRIBUTES
- Good written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgement with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Rooms
Description
Check that all Front Office employees report to work punctually and are well groomed before each of their shift Communicate all log entries by Duty Managers to ensure that all issues and concerns rais
Reference
01819c56-9d66-4728-aa3c-98e7b47f9d47
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Special Projects Attendant will focus on deep cleaning in guestrooms & other public areas around the property.What you will be doing:Perform deep cleaning in public areas & guestrooms including bu
Reference
386e7d98-a76e-41ad-9476-a4991c0b92d9
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Casual
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms.What you will be doing:Clean guestrooms to include: dusting, making beds, soiled linen remo
Reference
a68799ee-5e72-4a19-8e41-539f2da18b79
Expiry Date
01/01/0001
Salary
Location
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Kohala Coast
Job Category
Rooms
Description
The Housekeeping Attendant is responsible for providing consistent housekeeping service to guest rooms & other related areas to meet the hotel’s standards of cleanliness and presentation.What you will
Reference
772ab5b0-114b-4973-84f6-10074f7ef5da
Expiry Date
01/01/0001
Salary
Location
Mercure Canberra, Braddon, Australia
Experience Level
Not Applicable
Job Schedule
Casual
Brands
ACCOR
Job type
Permanent
Locations
Braddon
Job Category
Rooms
Description
As a Guest Services Agent you will be reporting to the Front Office Manager and Duty Managers, providing exceptional customer service to our guests as they check in & out of the hotel. What you will b
Reference
a01b51a8-b2d5-4271-8496-a03c6f0e538a
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização. Realizar procedimentos de check-in, check-o
Reference
e8c885b1-fb29-478e-8b07-531775215c74
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
What we're looking for…We are currently recruiting for a part-time Overnight Housekeeping Attendant to work 11pm to 7am.We are looking for people who have the passion and willingness to actively contr
Reference
e410449e-fb40-450d-a5c2-b31682442fb6
Expiry Date
01/01/0001
Salary
Location
, Mackay, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Mackay
Job Category
Rooms
Description
We are seeking a friendly and professional Reception Agent to join our team in Mackay, Australia. As the first point of contact for our guests, you will play a crucial role in creating memorable exper
Reference
d483a860-04ea-4fb1-b115-6c34285bdaf2
Expiry Date
01/01/0001
Salary
Location
, Mackay, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Mackay
Job Category
Rooms
Description
Join our team as a Housekeeping Attendant in Mackay. We're looking for a detail-oriented and customer-focused individual to ensure our guests enjoy a clean and comfortable stay. As a key member of our
Reference
b48bfbf0-d7cc-4756-8810-360b7f3eabac
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
We are looking for a Houseperson to join our team at The Hoxton, Downtown LA. The role is based within the property and reports directly to the Executive Housekeeper. This is a part-time position and
Reference
caeb8d2f-aa3f-46f0-82a9-251f6f60a5fa
Expiry Date
01/01/0001