Front Office Superstars

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

We are currently look for Front Office Superstars to join our Front Office Team to help deliver authentic and amazing guest experiences! Specifically we are looking for:

• Receptionists
• Porter/Valets

The Role - Receptionists

• Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basis
• Open communication channels between Hotel guests and all Hotel departments
• Positively respond to all queries (both internal and external), redirect to departments as required
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge

The Role - Porter/Valet

• Assist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggage
• All guest property in storage, long or short term, duly documented and cared for
• Ensure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all times
• Clean Full NZ Drivers License is required

The Person

• Previous experience in a luxury/lifestyle hotel environment highly advantageous
• Excellent written and communication skills
• For Porter/Valet role, must have Clean Full NZ Drivers License
• Knowledge about the local area highly advantageous
• Knowledge of OPERA Cloud highly advantageous
• Flexibility to work roatating roster and work weekends and/or public holidays

SO/ BENEFITS

• Staff meal provided per shift
• Uniform and dry-cleaning of uniform
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Accor
• Annual reward of a free night's accommodation at the hotel with breakfast included!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.