Front Office Night Manager

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.

Position Overview:

• Effectively manage the daily reconciliation of the Hotel’s trading
• Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
• Represent the General Manager in their absence, holding responsibility for the smooth and efficient running of the Hotel's overnight operation.
• Ensure maximum guest satisfaction as well as the safety and security of the property.

Main responsibilities: 

• Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.
• Process all management accounts as required.
• Ensure that reservations details for in house-guests are recorded correctly, ie. room rates,  dates of stay,  authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Complete 'back up' procedures to save all data.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure that suitable crew levels are maintained at all times for the front office team. Authorise all departmental rosters and changes as required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.
• Implement training programs for all employees, conduct induction and skills training.
• Carry out reception duties as required.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• To have a full working knowledge of all areas of the hotel and train night team accordingly
• To be aware of all fire and emergency procedures and to be aware of the workings of the fire panels and all other security and technical equipment.
• To visit the F & B outlets, gym and garage upon arrival.
• To patrol all areas of the hotel on a regular basis and to make a report of any fire or H & S hazards or maintenance problems.
• To lock linen rooms after 10pm and open them for Brooks (linen company).
• To collect the breakfast cards and give to kitchen.
• To carry out other hotel security procedures.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Follow property procedures with respect to grooming, performance and conduct standards, workplace health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
• As part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages.
• Good working knowledge of MS Excel, Word, & PowerPoint

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

This position is strictly for Saudi's Only.

We are an inclusive company and our ambition is to attract, recruit and promote talent.