- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
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REF53431V
Chief Concierge (Saudi Nationality)
Region
Luxury & Lifestyle
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
- To constantly monitor guest service level, ensuring a maximum guest satisfaction.
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
- To oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
- To always ensure a proper coverage and supervision of the Concierge.
- To be most of the time in the guest area to have a contact with the guests and to socialize, playing a Public Relations role.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that all in-house guests and/or visitors looking for assistance, personally, on the phone, or e-mail, are immediately attended and their requests are well responded at any time.
- To ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
- To ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
- To ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Concierge team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.
- To be aware of all VIPs visiting or staying in the hotel.
- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any malfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To daily review and update the Concierge logbook and to sign it.
- To assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
- To assist in securing external guest accommodation should an overbooking occur.
- To conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
- To attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
- To share daily activity highlights with the FOM, including internal and external guest opportunities.
- To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Concierge and of the hotel, in and outside the workplace.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
- To be an active member of Les clefs d’or (Golden keys society)
- Luxury five star experience necessary
- Prior formalized training as a butler is highly regarded
- Strong leadership qualities, interpersonal, and communication skills
- Strong attention to detail, Highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Must be a self-starter, coach & mentor who can inspire the team to perform
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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