- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF26035O
Front Office - Night Auditor
Region
India, Middle East & Africa
This vacancy has now expired. Please see similar roles below...
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
What you will be doing:
- Welcome the guests whether on the phone or in the hotel and ensure that the check-in and check-out procedures are very well handled.
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible.
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Inform guests about any particular conditions or formalities during the stay, and about the services offered by the hotel (e.g. providing wake-up calls, telephone, e-mail, fax and safe deposit services)
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Block the rooms for early arrivals and prepare proper room allocation for guests and groups.
- Writes a report on activities and incidents that occur during the night
- Ensures that guest documentation at reception and in the lobby is available and up-to-date
- Ensure correct billing and collections during check - out.
- Review arrival list and correspondence whilst looking out and correcting for errors.
- Check room rate codes and investigate mistakes should it occur.
- Participate in Night Audit, trial balance checking, and cross checking of guest room rates between correspondence, registration cards, and actual amount charged.
- Ensuring all supporting documents for all city ledgers closed for the day that are given to Finance Department are as per agreements, valid for the duration of guest stay in the hotel, and correct charges.
- Does reconciliation for guest balance (credit limit, over credit), between the system and credit card machine, and with the balance between Opera and Micros for F&B.
Your experience and skills include:
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
Novotel London Excel, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Our mission at Novotel London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have someth
Reference
16927310-3b97-4339-88ad-71e6e9bd4fe3
Expiry Date
01/01/0001
Salary
Location
Novotel London Excel, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
Join our dynamic culinary team as a Kitchen Team Member in the heart of London! We're seeking an enthusiastic and skilled individual to contribute to our kitchen's success and deliver exceptional dini
Reference
d0672bb9-7bbf-4aef-8e12-13d54e69184a
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Görevleriniz neler olacak?Misafirlerimizin geldikleri anda kendilerini hoş karşılanmış hissetmelerini sağlamak.Her zaman gülümseyerek onlara yardım elini uzatmak.Bir Bellboy olarak, otele ve işinize o
Reference
903bf985-3c9a-49c3-b755-1980e41848cb
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, İstanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
HANDWRITTEN
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
ec7aad3a-ee59-47b1-9804-298deac13ee4
Expiry Date
01/01/0001
Salary
Location
HANDWRITTEN LEVNI HANDWRITTEN COLLECTION, Istanbul, Turkey
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Istanbul
Job Category
Rooms
Description
What is in it for you:You will be part of a world leading hospitality brand Accor, offering many other perks such as;Competitive net salaryHotel opening bonus Monthly supermarket bonus cardSocial supp
Reference
9244d166-6797-442a-a544-cc9bc7d087d8
Expiry Date
01/01/0001
Salary
Location
Fairmont Heritage Place - Franz Klammer Lodge, Telluride, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Telluride
Job Category
Rooms
Description
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all Owners, guests,
Reference
a2279729-ec73-41ca-8bbc-f289c209cc6d
Expiry Date
01/01/0001
Salary
Location
Novotel London Excel, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Rooms
Description
As our next Front Office Team Member, you will:Take care of guests from their arrival through to their departureContribute to guest satisfaction at all times by providing high quality services through
Reference
8a1f8def-fb66-42b5-a15b-7647c4a2ef6a
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Lo que hara: Ofrecer un servicio continuo de transporte interno con profesionalismo, calidez y cortesía. Garantizar que todos los servicios de transporte se realicen cumpliendo con los más altos están
Reference
bbfccaf5-7025-4979-9a36-a55542c7fe3f
Expiry Date
01/01/0001
Salary
Location
Novotel Manchester Centre, Manchester, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manchester
Job Category
Rooms
Description
We are seeking a dedicated and professional Night Reception Supervisor to join our team in Manchester, United Kingdom. As the Night Reception Supervisor, you will be responsible for overseeing the fro
Reference
947ff743-d559-4faa-aefb-4bae28726c12
Expiry Date
01/01/0001
Salary
Location
Novotel Cardiff Centre, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Cardiff
Job Category
Rooms
Description
Join our dynamic team at Novotel Cardiff Centre as a Front Office Manager and embark on an exciting journey in the heart of vibrant Cardiff! Our hotel boasts contemporary design, unparalleled hospital
Reference
2efc3243-23ec-4150-b480-3a2b9f3ca1d5
Expiry Date
01/01/0001