- Full-Time
- Permanent
- Executive & Hotel Management
- ACCOR
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Novotel Rotorua Lakeside, Rotorua, New Zealand
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REF62854A
Front Office Manager
Region
MEA SPAC
Front Office Manager
Full-Time | Permanent Position
Step into your future with Novotel & Ibis!
At Novotel & Ibis Rotorua, we believe in creating unforgettable guest experiences by combining genuine hospitality with world-class service. We are looking for a passionate, dynamic, and highly motivated Front Office Manager to lead our Front Office team and ensure every guest feels at home from the moment they arrive.
What you’ll be doing:
Oversee all front office operations, ensuring smooth and efficient service delivery.
Lead, train, and inspire the Front Office team to deliver exceptional guest service.
Manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.
Handle guest feedback promptly and professionally, turning challenges into opportunities.
Collaborate with other hotel departments to enhance the overall guest experience.
Maintain and implement Novotel brand standards, ensuring excellence in every interaction.
What we’re looking for:
Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.
Strong leadership skills with the ability to motivate and develop a high-performing team.
Excellent communication, organizational, and problem-solving abilities.
A passion for delivering outstanding guest service with a proactive and positive attitude.
Proficiency with hotel management systems (Opera experience preferred).
Flexibility to work shifts, including weekends and holidays.
Fluent in English; additional languages are a plus.
What’s in it for you:
A competitive salary
Opportunities for career development and global mobility within the Accor network.
Staff discounts at Accor hotels worldwide.
Training programs and access to learning platforms to support your growth.
A vibrant, inclusive workplace where your ideas and contributions are valued.
Ready to lead the front line of hospitality?
Apply today and start your journey with Novotel – where you can live, work, and grow with passion.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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