Hotel Manager

Ibis Budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning.

We are seeking a highly motivated and experienced Hotel Manager to lead a small but passionate team at ibis Budget Melbourne Airport.

You will play a critical role in the strategic development and implementation of the people and business plan, supporting the business in achieving strategic goals. Your focus will be on maximising revenue potential, maintaining strict control procedures, and improving performance.

Reporting to the Portfolio General Manager, your key responsibilities include:

• Oversee hotel operations with a key focus on customer service, customer relations, sales, correct room allocation, Front Office reports, innovative packages, yield management, ledger administration, staff costs, reporting, reservation systems.
• Ensure Housekeeping maintains high cleanliness standards, cost control, and linen management.
• Assist the Engineering team to address maintenance requests promptly, prioritising guest needs, ensuring legal compliance, and adhering to the Preventative Maintenance Program.
• Become the Guest Experience champion for the property in communicating and updating TrustYou and Social Media reputation and guest feedback scores.
• Ensure that all Guest Relation queries are actioned and responded to within the allocated time frames.
• Establish in conjunction with the General Manager financial performance targets for revenue, expenditure and market share and ensure departments achieve these targets.
• Develop working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target.
• Ensure all billing is accurate and correct monies are collected and assist the Finance Department, as required, in collection of monies owing from customers.
• Establish the Annual Business Plan and Financial Budget in conjunction with the General Manager and Financial Controller.
• Ensure departments adhere to the departmental budget through the Purchase Order System and inventory controls.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Monitor and promote room rates, specials, and promotions at the residence in collaboration with Portfolio Director of Revenue.

The ideal candidate should have:

• Business Administration degree in Hotel and Restaurant Management, or related major.
• 4 years' experience in the Guest Services, Front Desk, Housekeeping, Sales & Marketing, Management Operations, or related professional area.
• 2 years' experience in a leadership role within Front Office or a similar environment.
• Possess a strong background in Front Office and Housekeeping procedures and Opera PMS (Cloud preferred).
• Experience with forecasting, budgeting and Revenue Management principles.
• A driven problem solver with a creative approach to delivering the ultimate guest experience.
• An ability to understand and navigate complex stakeholder environments.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
• Ability to think strategically and plan on a mid to long term scale.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• The ability to work a flexible 7-day roster.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

At Accor, we are guided by our Heartist Philosophy, which is focused on:

Be All You Are - We foster a diverse and inclusive company culture that encourages autonomy, creativity and personality, and empowers our team members to be themselves, and to act and grow.

Grow and Create Your Path - We are deeply rooted in a culture of learning, serving as a genuine social elevator, and providing boundless training and development opportunities for our Heartists to grow.

Work with Purpose - We are committed to providing Heartists with the opportunity to create memorable experiences for guests, as well as make a positive and sustainable impact through their engagement with the Group, and through access to sustainable training journeys and volunteering initiatives.

Enjoy & Feel Valued - We recognise and appreciate our Heartists' dedication. We foster a culture of feedback and continuous listening to better understand the evolving environments of our teams. We create a welcoming environment that promotes well-being and care, in a Group that rewards our team members for their commitment and everything they give to us. 

Benefits:

• Be a part of a global hospitality company and explore Accor’s limitless possibilities
• On-the-job training and mentorship
• Accessing pathways for career advancement and personal development within Accor
• Enjoy exclusive Accor discounts and global benefits