Front Office Manager

Mercure Jakarta Sabang

Hotel for travellers looking for local and authentic experiences

Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes walking distance to the National Monument (Monas), US Embassy and Gambir train station. 45 minutes drive from the international airport. Ideal for both business and leisure travelers with free WIFI connectivity. Feel the intimate hotel atmosphere and quiet stay.

Located in the prime location nearby Wahid Hasyim and Medan Merdeka Square. Mercure Jakarta Sabang is also just a short stroll away from Gambir Railway station, around 10 minutes away. Get the chance to visit the iconic National Monument & National Museum as well as the Old Town Batavia. Grand Indonesia Shopping Town, Plaza Indonesia and Sarinah department store are easily reached by walking or driving, perfect for shopping gateaway with a wide range of shops, restaurants and lounges.

Feel welcome at Jakarta, with its rich local culture and history. Visit and explore the iconic Jakarta National Monument and National Museum. Enjoy a distinct shopping experience at the nearby Grand Indonesia Shopping Town and Plaza Indonesia.

Jakarta is a dynamic city that is always changing rapidly. We strive to meet the needs of our guests by presenting an adaptable identity and prioritizing safety and comfort.

What you’ll do…

• Ensure all our guests feel they are treated as individuals and will want to return.
• Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
• Ensure that all hotel Standard Operating Procedures are trained and adhered to.
• Monitor the performance of the team and give regular feedback.
• Ensure a good relationship is maintained between Front Office, Housekeeping and Engineering-Maintenance, also Sales and Marketing.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Be fully aware, and competent in, all health and safety security procedures and policies.
• Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Responsible for the accurate completion of all Talent and Culture documentation including attendance, schedule, recruitment, disciplinary, grievance and appraisal documentation.
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and vendors.
• Foster and promote a good working relationship with our Food & Beverage Service.

What we’re looking for…

• You have a high level of verbal and written communication skills in English and competent computer skills.
• You have experience of Rhapsody Realta or a similar property management system.
• You have experience of monitoring and implementing Health & Safety procedures.
• You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
• You'll have an appropriate level of higher education.
• Passion for hospitality.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• High work ethics and integrity.

What’s in it for you…

• The opportunity to work with an exciting new hospitality concept in Central of Jakarta and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.

Your team and working environment:

• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.